Assistant Branch Manager II

Banner Bank•Issaquah, WA

39d•Onsite

About The Position

As an Assistant Branch Manager, you’ll help lead the daily operations of the branch while creating a supportive, service‑driven environment for both clients and team members. You’ll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care. Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager.

Requirements

High School Diploma or G.E.D. (Required).
6 or more years of retail banking experience (Required).
Experience in a supervisory or management role leading a project, process, or team (Required).
An equivalent combination of education and experience can be considered in lieu of a degree.
Extensive knowledge of retail banking products, policies, procedures, and systems.
Confident navigating complex accounts and have experience with consumer and QuickStep lending.
Effective selling, cross‑selling, and referral abilities to support branch growth.
Skilled in problem solving, negotiation, and interpreting client financial information.
Experience in a financial sales‑oriented role and enjoy helping clients find the right solutions.
NMLS registration preferred
0 to 2 years of experience in a supervisory/management role leading a project, process or team
Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems.
Thorough knowledge of all retail products and services.
Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
Proven client service, interpersonal, and relationship building skills.
Possess effective verbal and written communication skills; proper phone and email etiquette required.
Possess effective selling, cross selling and referral skills.
Possess strong mathematical, problem solving, and negotiation skills.
Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager.
Experience in a financial sales representative oriented role.

Nice To Haves

You can lift and move up to 25 pounds as part of the role.
Up to 20% travel.

Responsibilities

Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
Support operational tasks and ensure they are completed accurately and on time.
Follow and reinforce policies and procedures to minimize risk and support strong audit results.
Engage clients in proactive financial conversations using the Banner Way process and tools.
Present tailored recommendations that align with each client’s financial needs and goals.
Refer clients to other business partners when additional expertise is needed.
Answer questions, troubleshoot client account issues, and ensure prompt resolution.
Maintain an in‑depth understanding of operational processes, compliance requirements, and security standards.
Serve as acting manager in the absence of the Branch Manager.