Assistant Branch Manager II

Bangor Savings Bank•Skowhegan, ME

11d•Onsite

About The Position

Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper. Customer Experience: Personalize experiences, find ways to help, use customer’s names, smile genuinely and demonstrate the “You Matter More” experience. Exhibit our core values: • Integrity • Respect • Responsibility • Excellence • Teamwork • Diversity • Independence • Commitment to Maine

Requirements

High school diploma or equivalent required
Two years experience in sales, retail banking, lending, customer service and/or operations
Demonstrated advanced lending proficiency and personal computer literacy

Nice To Haves

college, business, banking or professional training helpful

Responsibilities

Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.
Provide Leadership: Foster a positive, team-oriented environment where employees can’t imagine working anyplace else
Lead the sales and sales-coaching process to achieve individual and team goals
Invest in the community through civic engagement and strategic event sponsorship
Earn customer advocacy by personalizing experiences and being genuinely helpful
Develop external advocates through robust engagement with customers, prospects and influencers
Lead recruiting, hiring, performance management and career development of team members
Set business development, sales, and local market strategy
Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities
Proactively identify, schedule and conduct external business calls to originate and expand customer relationships
Contact existing customers to review relationships, discover opportunities and onboard customers
Maintain current knowledge of features and benefits of all products, services and digital solutions
Identify and offer consumer and business loan solutions that meet borrowers’ financial goals
Handle complex service issues and enlist support of appropriate staff for advanced problem resolution
Process transactions, open accounts, and close loans in compliance with performance standards
Manage staffing levels to support the customer experience.
Ensure branch facilities are functional and attractive.
Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.
Conform to standards for punctuality, attendance and professionalism per the Employee Handbook.
May travel or relocate to other branches, change schedule and perform other duties as needed.