Assistant Branch Manager I

Members 1st Federal Credit Union•Shippensburg, PA

1d•Onsite

About The Position

The Assistant Branch Manager I supervises the daily operational activities of the branch staff and is responsible for ensuring accuracy and high levels of member satisfaction. The role will guide all aspects of the branch operations as well as assisting with branch growth of deposits, loans, and service ratio. The role will also select qualified candidates and provide coaching thru development plans for branch staff. The Assistant Branch Manager I will ensure compliance and credit union standards, as well as drive internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures and accuracy of staff’s work. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Requirements

Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Strong ability to successfully recognize and offer sales opportunities
Strong ability to coach and advance individuals
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Familiarity with PCs and applicable software
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solving
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
3-5 years of related experience
1-3 years of leadership/management experience

Responsibilities

Supervises the daily operational activities of the branch staff
Ensures accuracy and high levels of member satisfaction
Guides all aspects of branch operations
Assists with branch growth of deposits, loans, and service ratio
Selects qualified candidates and provides coaching through development plans for branch staff
Ensures compliance and credit union standards
Drives internal branch growth and service by executing lobby engagement
Ensures compliance through adherence of all credit union policies/procedures and accuracy of staff’s work
Demonstrates and fosters a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options
Provides coverage, as needed for other departments and/or functions that are within the scope of this position