Assistant Box Office Manager | James L. Knight Center - Miami, Florida

ASM Global•Miami, FL

1d•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE Assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates: Essential Duties and Responsibilities Assists the Box Office Manager with all box office functions. Manages the box office when Box Office Manager is out and for smaller events. Assists Box Office Manager with building and modifying all ticketed events. Helps with building presales as requested by the Sales Manager. Maintain a presale and on sale calendar. Returns unsold presale inventory to the general public on sale on a timely manner. Maintains accurate inventory of all tickets distributed and available for sale. Monitors daily ticket sales for all upcoming events and communicates information to facility management and promoter as needed. Monitors presales scheduling and inventory. With box office manager, maintain files for each event including holds, comp tickets, audits, etc. Assists with supervising the ticket sellers. Sells tickets as needed. Prepares and submits box office statements for settlements as needed and daily reports of business transactions to the finance department. Assists with the distribution of tickets. Processes group sales orders and complimentary ticket requests. Assists with preparation of the final Box Office statement for settlement of each event. Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules. Maintains accurate count of tickets sold. Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Requirements

Ability to work with minimal supervision
Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance
High school diploma or general education degree (GED)
1 to 2 years related experience required
Or equivalent combination of education and experience
Experience in accounting and customer service essential
Box office experience in a similar environment strongly preferred
Supervisory experience desired
Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations
Ability to count money, make change accurately
Experience with spreadsheets and computerized ticket systems desirable

Responsibilities

Assists the Box Office Manager with all box office functions.
Manages the box office when Box Office Manager is out and for smaller events.
Assists Box Office Manager with building and modifying all ticketed events.
Helps with building presales as requested by the Sales Manager.
Maintain a presale and on sale calendar.
Returns unsold presale inventory to the general public on sale on a timely manner.
Maintains accurate inventory of all tickets distributed and available for sale.
Monitors daily ticket sales for all upcoming events and communicates information to facility management and promoter as needed.
Monitors presales scheduling and inventory.
Maintains files for each event including holds, comp tickets, audits, etc.
Assists with supervising the ticket sellers.
Sells tickets as needed.
Prepares and submits box office statements for settlements as needed and daily reports of business transactions to the finance department.
Assists with the distribution of tickets.
Processes group sales orders and complimentary ticket requests.
Assists with preparation of the final Box Office statement for settlement of each event.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
Maintains accurate count of tickets sold.
Assists the Box office Manager with management of Ticket Sellers.
Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.