Assistant Boutique Director - Soho

Richemont • New York, NY

2d • $90,000 - $105,000 • Onsite

About The Position

Richemont, a global leader in the luxury sector, is seeking an Assistant Boutique Director for its Chloé boutique in Soho. This role involves acting as an ambassador for the Maison, supporting the Boutique Director in leading the team, supervising boutique operations, and ensuring business success. The Assistant Boutique Director will also serve as the boutique leader in the absence of the Boutique Director. The position emphasizes fostering a welcoming environment for guests, driving team motivation and product knowledge, maintaining operational excellence, championing client relationships, and promoting omnichannel business strategies. Richemont values diversity, inclusion, and employee growth, offering opportunities for internal mobility and career development.

Requirements

• Ambassador of the Maison, welcoming every guest into the Chloé family.
• Supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business.
• Acts as the boutique leader in the absence of the Boutique Director.
• Maintains excellent level of product knowledge.
• Supports recruitment and induction of team.
• Leads by exemplarity, ensures good team spirit.
• Supervises impeccable boutique environment and teams grooming.
• Ensures implementation of all guidelines related to store and both management and sustainability.
• Supervises all stock management related tasks.
• Oversees compliance of established Richemont policies and standards.
• Supports the team to initiate and develop long-term relationships with clients.
• Monitors CRM targets.
• Supervises client database.
• Supervises sales on the floor to improve business performance and customer service.
• Ensures full engagement of the team with omnichannel services.
• Assists Boutique Director in analysing sales figures and co-creates action plan.
• Motivates the team in reaching boutique and individual targets.
• Actively participates in commercial activities.
• Is aware of local trading environment and competitors’ activities.

Nice To Haves

• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• Encourages curiosity, driving own career, and dreaming big.

Responsibilities

• Organizes energizing team briefings and ensures a consistent high level of motivation.
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings.
• Shadows sales on the floor to coach the team and identify further individual training needs.
• Supports recruitment and induction of team.
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
• Is an active member of the Chloé community, shares best practices, asks questions, and provides support.
• Supervises impeccable boutique environment and teams grooming at any time of the day.
• Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment.
• Ensures implementation of all guidelines related to store and both management and sustainability.
• Supervises all stock management related tasks.
• Oversees compliance of established Richemont policies and standards.
• Supports the team to initiate and develop long-term relationships with clients.
• Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them.
• Supervises client database with consistent follow up of staff client books.
• Leads by example and supervises sales on the floor to improve business performance and customer service.
• Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance.
• Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy.
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member.
• Actively participates in commercial activities and proactively proposes new ideas to improve business.
• Is aware of local trading environment and competitors’ activities.

Benefits

• Company sponsored health, dental, drug, and vision programs.
• Income protection solutions including life insurance, disability benefits.
• RRSP program with employer match.
• Paid time off.
• Maternity leave top-up program.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed