Boutique Director

Richemont•New York, NY

7d•Onsite

About The Position

Alfred Dunhill, a luxury brand established in 1893, is seeking a Boutique Director for its new Madison Avenue Flagship. This role is crucial for the successful launch and operation of the store, focusing on driving commercial success, creating an exceptional client experience, and establishing the flagship as a global destination. The Boutique Director will lead and inspire a high-performing team, act as a brand ambassador, and embody the Maison's values. The position requires flexible hours, including evenings, weekends, and holidays, in line with the demands of a luxury retail environment.

Requirements

Proven progressive retail management experience, with demonstrated leadership within luxury retail, preferably menswear or lifestyle.
Proven track record of successfully managing a high-volume, flagship, or high-profile boutique.
Demonstrated ability to drive commercial success, achieve sales targets, and manage P&L effectively.
Exceptional communication, leadership and team-building skills, with extensive experience in recruiting, developing, and motivating diverse teams.
Deep understanding of luxury clientelling, customer service best practices, and VIP relationship management.
Strong operational acumen, including inventory management, visual merchandising, and proficiency with retail systems.
Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field is preferred.

Responsibilities

Develop and execute comprehensive business strategies to achieve and exceed sales targets, KPIs, and profitability goals.
Analyze market trends, competitor activities, and customer insights to identify growth opportunities and adapt commercial strategies.
Oversee inventory management, visual merchandising, and store presentation.
Drive client acquisition, retention, and loyalty through innovative clientelling strategies and service excellence.
Recruit, onboard, train, and develop a world-class retail team, fostering a culture of excellence and collaboration.
Directly manage Assistant Boutique Managers, optimizing sales floor performance, leading clientelling initiatives, and managing VIP client appointments.
Oversee comprehensive store operations, including stock management, logistics, facilities maintenance, and administrative functions.
Conduct regular performance reviews, provide constructive feedback, and implement development plans.
Inspire and motivate the team to deliver consistent, elevated customer experiences.
Champion a client-centric approach, ensuring every interaction reflects personalized service and luxury standards.
Oversee the implementation of best-in-class clientelling practices and foster strong relationships with high-value clients.
Actively engage with clients on the sales floor, leading by example and resolving complex client situations.
Monitor customer feedback and implement strategies for continuous improvement in service delivery.
Ensure efficient and compliant operation of the flagship boutique, adhering to all company policies and regulations.
Oversee all operational aspects, including sales transactions, cash handling, security, maintenance, and health & safety.
Collaborate with the Assistant Boutique Manager (Operations) to optimize stock control, inventory accuracy, and logistical processes.
Manage store budgets, payroll, and expenses effectively.
Serve as a prominent ambassador for the Maison in the USA, representing the brand at key events and industry functions.
Cultivate strong relationships with local media, luxury partners, and key influencers.
Ensure the flagship's presentation consistently reflects the Maison's brand image, values, and aesthetic standards.
Provide valuable market insights and feedback to the Head of Commercial for USA and global teams.
Nurture HQ relationships and support a feedback culture.