Assistant Banquet Manager

Monarch Casino & Resort•Reno, NV

16d

About The Position

Come join Team Atlantis! The Assistant Banquet Manager will be responsible for assisting and overseeing the Banquet Department alongside the Banquet Manager. This position will oversee the scheduling, ordering, receiving and running of daily revenue, financial and wage reports. This position will provide clear communication in and outside of the banquet department and aid in the efficiency of the overall benefit of the department. The Assistant Banquet Manager will work closely with the Banquet Manager, the Banquet Captains and Employees, Set Up, the Food Department, Catering, Casino Marketing, Sales and any other department that touches Banquets.

Requirements

Previous knowledge of food, banquet and/or catering departments experience
Positive, upbeat and energetic personality
Thorough managing team members
Strong organizational skills
Excellent communication skills, both written and verbal
Basic arithmetic skills
Excellent public relations and customer service skills
Must be able to lift, carry, push, and pull up to 50 pounds.
Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors

Responsibilities

Maintain complete knowledge of all departmental policies, service procedures and standards.
Maintain positive guest and employee relations at all times.
Assist with complaints, displaying empathy and concern.
Be familiar with hotel services and features
Prepare departmental schedules in accordance with staffing guidelines and labor forecasts.
Adjust schedules throughout the week to meet the business demands and accommodate vacation requests.
Confirm adequate coverage is expected for each event via daily phone calls to on call employee list.
Review daily event orders and identify special requests, needs, set up or changes and convey those changes to all departments involved in set up and administration.
Perform application review, interviews and recommendations for hiring of banquet and setup teams.
Establish par levels for supplies and equipment.
Complete orders to replenish shortages or additional items needed for the anticipated business.
Assist in providing all food inventory orders, returns and transfers and prepares china and equipment inventories and advises Manager and Director of needs.
Review and plan for future events from staffing, to décor to linens and menus.
Work closely with Banquet Manager, Captains and Supervisors to ensure rooms are set up, according to diagrams.
Fill in for the Banquet Supervisors and Banquet Manager when not available.
Review sales for previous day and resolve any discrepancies.
Prepare group checks after each function.
Oversees training of all positions and pre-shift meetings with staff
Responsible for making sure all policies and procedures are followed.
Attend weekly meetings and act as a banquet representative. (Catering, Set Up, Food & Beverage, Pre-Cons, etc.)
Requisitions and inspection of food orders, supplies and equipment to ensure standards of quality are met.
Prepare and work with team members in coaching and PIPs.
Organize and update buffet selection signs.
Processes departmental payroll accurately and in a timely manner.
Prepares, submits, and tracks Personnel Action Forms (PAFs) for all employment status changes.
Conducts coaching and counseling conversations with team members as needed, ensuring documentation is completed in accordance with company policy.
Professional appearance and attire
Other duties as assigned my management.