Assistant Banquet Manager/Hospitality

Brackett's Crossing Country Club•Lakeville, MN

10d

About The Position

Brackett's Crossing County Club ~ Our premier private country club & course, located just minutes from the Twin Cities, hosts meetings, weddings, galas, and events from 2 to over 400 guests. Be a part of our team and success! Full Benefits Package + Perks Assistant Banquet Manager: Work closely with our Banquet Manager in motivating the banquet team while actively assisting in maintaining high standards of service for all banquet, catering and designated member events. This individual provides clear and concise communication between all departments and clients to ensure the success of events. Organization, strategic planning and execution while maintaining a positive, customer service mindset is required.

Responsibilities

Hire, train, schedule and manage banquet service staff.
Hire and train banquet service staff following all service and safety standards, while maintaining respect, teamwork and integrity.
Schedule and coordinate team based on each specific event needs as outlined on each Banquet Event Order (BEO) sheet.
Assist with on-going service training programs for all banquet service staff.
Understanding and knowledge of Banquet Event Orders (BEO).
Attend Weekly BEO meetings and/or additional pertinent meetings to ensure preparation, organization and successful execution of events.
Schedule banquet service staff to forecast and provide the highest service standards, while maximizing profits.
Adaptability/flexibility to respond to any event changes in a calm and professional manner.
Execution of banquet, catering and designated member events.
You and/or the Banquet Manager will be the main point of contact for all banquet, catering and member event clients.
Communicate with banquet service staff and kitchen staff to ensure smooth, efficient service.
Assign server stations and coordinate the timing of courses.
Serve as liaison between service staff and other staff members when needed.
High attention to detail and a strong dedication to customer service along with a positive and friendly attitude.
Understand the impact of Sales and Catering operations for the overall success of an event and manages activities to maximize customer satisfaction.
Ensure and provide excellent Customer Service.
Set and deliver a positive example for member and guest relations.
Empower employees to provide excellent customer service.
Ensure that banquet service staff understand expectations and parameters.
Strive to improve service performance.
Respond to and manage any guest problems, incidents and/or complaints.
Interact with guests to obtain feedback on product quality and service standards.
Assist the Brackett's Crossing Country Club team in developing lasting relationships with clients to retain business and increase growth.
Prepare final invoice, review with client and process final payment.
Complete Event Reconciliation Report with final details of all events.
Review and complete Tip Distribution sheet for all banquet service staff.
Serve as Closing Manger to ensure that all areas of the club are secure at the end of the business day.
Ensure that all closing duties by staff have been executed properly in their areas.
Responsible for end of day processing and balancing of cash drawers, bag drops, tip out bag and safe.
Turn off lights, lock up building and set alarm.
Routinely inspect all banquet facility areas and equipment to ensure sanitation, safety, preventative maintenance and other standards.
Report any problems or needs immediately.
Ensure that all cleaning of banquet facilities and equipment are completed on a regular schedule.
Inventory all banquet supplies and equipment to meet required needs.
Foster a relationship of open communication with the Sales and Catering Team to ensure continued success and improvement on all events.
Continued education and implementation of policy changes and/or procedures pertaining to federal, state and local laws regarding food & alcoholic beverages.