Assistant Hospitality Manager
About The Position
Beaulieu Vineyard is seeking an enthusiastic and knowledgeable Assistant Hospitality Manager (AHM) to join us in the exciting grand opening of our newly-created hospitality center. In this pivotal role, you will have the unique opportunity to build and lead the hospitality team that will shape the future of our revitalized tasting room and tour offerings. As a front-line leader, you’ll drive sales, coach a high-performing team, and ensure every guest feels treasured. This is a full-time, exempt role based in Rutherford, CA, offering the opportunity to shape one of Napa’s most historic wine destinations.
Requirements
- You have 4+ years of direct-to-consumer sales and/or customer service experience, ideally in wine or hospitality
- You’ve led and coached teams of 15+ employees, driving results and fostering a positive culture
- You’re confident in sales strategy, wine club conversion, and delivering luxury guest experiences
- You’re tech-savvy with tools like Shopify, Bloom, Gorgias, TOCK and Microsoft Office
- You’re a strong communicator with excellent organizational skills and a calm, professional demeanor
- You’re flexible — available to work weekends, holidays, and occasional travel
- You’re passionate about wine, knowledgeable about Napa Valley, and eager to grow with the company
- You’re at least 21 years old and able to lift up to 40 pounds
Responsibilities
- Oversee daily operations of the Tasting Room, ensuring exceptional guest service and sales performance
- Onboard and implement comprehensive training programs to enhance sales team performance and product knowledge.
- Inspire and motivate team members to achieve and exceed sales targets through strategic guidance and support.
- Innovate and expand tour and tastings to meet visitor engagement goals
- Lead onboarding and training programs to build a knowledgeable, guest-focused team
- Manage staffing, scheduling, and performance reviews for up to 20 direct reports
- Develop and implement creative outreach strategies to attract new guest and build lasting relationships
- Serve as Manager on Duty, handling banking, POS operations, and daily logistics
- Ensure compliance with safety, beverage service, and food handling standards
- Support special events and act as an ambassador for the BV brand
Benefits
- Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
- We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
- Enjoy the world’s most desirable wines through our generous employee product allowance
- Competitive benefits package including: Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
- Plus, you'll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!
- We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
