Assistant Banquet Captain (full-time)

Town of Smyrna•Smyrna, TN

1d•Onsite

About The Position

This classification assists the Event Center Banquet Captain with all Food Service Workers. Other duties and responsibilities include serving food and beverages and overseeing general housekeeping and sanitation for the facility, including the routine work of the banquet facility. Duties and responsibilities include addressing customer requests and ensuring all facility areas are clean and presentable during events.

Requirements

High School Diploma or GED equivalent required.
One (1) to two (2) years of customer service and supervisory experience in food service industry or any combination of education and work experience which provides the necessary knowledge, skills, and abilities to perform the essential duties and responsibilities.
Must possess excellent hospitality skills.

Nice To Haves

Server experience in a restaurant or banquet facility is preferred.

Responsibilities

Assists the Event Center Banquet Captain with all Food Service Workers.
Serves food and beverages.
Oversees general housekeeping and sanitation for the facility, including the routine work of the banquet facility.
Addresses customer requests and ensures all facility areas are clean and presentable during events.
Works with the serving staff and liaison with the kitchen staff.
Sets rooms to standard instructions as listed on banquet sheets.
Welcomes guests upon arrival and ensures the room setup and event timeline are acceptable.
Handles all guest requests to ensure the event runs smoothly.
Requests the Manager's assistance as needed.
Maintains a calm, level-headed demeanor to ensure a safe and successful event.
Knows the menu for each function.
Establishes pre-function side work to be performed and makes sure all equipment is prepped and in good condition, notifying the Banquet Captain of any issues.
Resolves guest complaints within the scope of authority; otherwise, refers the matter to management.
Notifies supervisor of all unusual events, circumstances, and missing items.
Engages in all forms of customer service, including answering phones, maintaining correspondence, and addressing questions.
Ensures that all storerooms (linen closet, break room, catering overstock room) are cleaned, stocked, and secured.
Organizes the banquet hall to ensure a productive, safe, and energy-conservative work environment.
Assists Towne Event Center employees with their duties in whatever capacity needed such as banquet set-up, collecting dirty dishes, and returning them to the dish room, etc.
Advises Banquet Caption of equipment needs, rentals, supply needs, and employee staff issues.
Maintains close communication, team-like attitude, and works cooperatively with Chef, Banquet Captain, and the rest of the staff and co-workers to ensure consistency of services and the highest quality of operation.
Performs all guest contact activities in a cordial, efficient, and professional manner.
Adheres to all department and Town of Smyrna policies and procedures.
Enforces all safety and sanitation procedures including safety guidelines and OSHA requirements.
Maintains adequate communication to safeguard the Event Centre and all equipment.