About The Position

The Assistant Banking Center Manager will assist the Banking Center Manager with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valued service to customers. This position is also responsible for a variety of duties focused on the development of new business, as well as retaining and expanding current relationships with customers.

Requirements

  • Minimum of three years successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals.
  • Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
  • Proven ability to proactively and effectively participate in a sales program, as well as meet or exceed expectations for the sales and referral activities established for this position.
  • Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense.
  • Availability to work weekends and/or extended hours as required.
  • Proficient with all Microsoft applications (Word, Outlook, Excel etc.)

Nice To Haves

  • Previous banking experience is preferred.
  • Extensive knowledge and familiarity of banking products and services
  • Bilingual (fluent verbal and written English/Spanish) skills
  • Sales management experience within a retail banking environment.

Responsibilities

  • Assist in overseeing the operational functions of the banking center and provide support to staff (i.e. answer questions, coach, provide encouragement, feedback, and constructive criticism as needed)
  • Perform required steps to process loan applications and customer originated financial transactions, open new accounts and sell banking products and services
  • Build and maintain relationships with customers to uncover and satisfy their needs through the sale of financial products and services
  • Generate sales leads through community outreach activities and develop business partners, while building internal relationships
  • Respond to customer inquiries and concerns to create positive solutions/outcomes
  • Ensure audit/compliance procedures are followed, while maintaining the highest level of customer service; Ensure completion of regulatory compliance and training specific to sales and service responsibilities
  • Ensure security measures are adhered to regarding opening and closing procedures
  • Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations
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