ASSISTANT BANKING CENTER MANAGER

Traditional Bank, Inc. • Lexington, KY

20h • $19 - $27 • Onsite

About The Position

Responsible for delivering exceptional customer service, ensures daily operational efficiency, and oversees the teller line. Supports the Banking Center Manager and manages the branch and staff in the absence of the manager. Serves as the leader behind the line, providing training and support to both new and existing tellers to ensure they achieve all performance standards.

Requirements

• A minimum of 1 year of Teller experience at Traditional Bank or equivalent.
• Leadership Skills
• High School Diploma or Equivalent
• Interpersonal skills necessary to establish a courteous and friendly relationship with customers and the ability to interact effectively with work group.
• Basic math skills to maintain and balance a cash drawer with accuracy.
• Basic P.C. skills necessary to operate computer display station required in daily duties.
• Ability to exercise confidentiality and exercise good judgment in decision making.
• Ability to work under pressure and time constraints.
• Must be a team player.

Nice To Haves

• Completion of the following classes preferred: Establishing New Account Relationships, Establishing New Business Account Relationships, Fiduciary Training, and IRA Training.

Responsibilities

• Greets all persons in a friendly, courteous manner and consistently demonstrates Traditional Bank service standards.
• Demonstrates consistent proficiency in the TTE process, including opening all types of accounts.
• Ensures a high level of customer service by addressing inquiries, resolving issues, and fostering positive relationships with customers.
• Effectively discuss the TTE product brochure and proactively cross-sell bank products and services to enhance customer relationships and meet branch goals.
• Actively seek customer referrals and provide supporting materials during all customer interactions.
• Understand, explain and follow all policies and procedures that affect customers.
• Proficient knowledge of and ability to explain Traditional Bank’s products and services including checking and savings, mobile banking, online banking and credit cards, etc.
• Skillfully handle and resolve complex customer issues in a timely and professional manner.
• Support of other Traditional Bank departments in fulfilling customer needs and enhance overall service delivery.
• Accurately and efficiently executes daily banking transactions in branch and through drive-up banking including but not limited to; customer deposits, check cashing, issuing official checks, change orders, redeeming savings bonds, wire transfers, and assisting customers with access to safe deposit box.
• Accurately processes customer payments including loan payments, safe deposit box fee payments, credit card payments.
• Assist in supervising and motivating tellers to achieve individual and team performance goals.
• Provides training and development opportunities for tellers to enhance their skills and knowledge.
• Trains, mentors and supports new and existing tellers to ensure they meet all performance standards. Attends all ABCM meetings.
• Serves as back up to Banking Center Manager.
• Consistently follows and coaches the TTE Process.
• Responsible for daily operations of the banking center teller line, ensuring efficient processes and adherence to all policies and procedures.
• Plans and provides teller’s work schedules.
• Proficient in maintaining cash drawer, per Teller Guidelines, and ensures proper documentation of transactions; scan work into remote capture system.
• Monitor and manage staffing levels in alignment with the banking center staffing model.
• Aware of fraud scams, and assists in preventing fraud.
• Maintain ATM, assist with coin counter, issue debit cards and perform vault duties, as needed.
• Proficient in managing customer inquires related to all products and services.
• Expert at researching and identifying customer issues in online banking. (FIXM)
• Upholds all regulatory standards as outlined by BSA department including but not limited to holds, CTR’s and OFAC.
• Adhere to audit standards as outlined by branch administrator and Banking Center Manager.
• Ensure compliance with banking regulations and internal policies to mitigate risk.
• Responsible for satisfactory audits.
• Completes all online compliance training, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED