ASSISTANT BANK MANAGER

SIGNATURE BANK OF ARKANSAS•Fayetteville, AR

2d•Onsite

About The Position

The Assistant Bank Manager supports the Bank Manager in handling and overseeing retail banking functions. The role performs paying and receiving transactions, may supervise Retail Bankers, and sells and sets up deposit accounts and related services. When the Bank Manager is absent, the Assistant Bank Manager assists with coordinating the overall market team. Flexibility in the work schedule is required to ensure adequate retail coverage. The position is based at the Fayetteville Branch in Fayetteville, Arkansas, and reports to the Bank Manager. The successful candidate is expected to provide memorable service to internal and external customers and demonstrate teamwork, open communication, integrity, honesty, respect, professionalism, and high ethical standards. Team members must comply with applicable laws, regulations, internal controls, and bank policies, including requirements related to the Bank Secrecy Act, Anti-Money Laundering, the USA PATRIOT Act, and financial recordkeeping. The role involves a general office environment, possible extended hours, and periodic travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or general education degree.
At least 2 years of teller experience.
Ability to communicate courteously and professionally in English, both verbally and in writing, with customers and team members.
Ability to handle cash transactions accurately and efficiently.
Ability to project a friendly, courteous, and professional image.
Effective listening skills.
Sound reasoning and judgment, including the ability to solve problems and make appropriate decisions.
Ability to maintain confidentiality.
Ability to use necessary software applications and Microsoft Office.
Interpersonal communication skills to relate effectively to all levels of bank staff and customers.
Ability to sit or stand for extended periods, lift up to 50 pounds, and use fine motor skills.
Flexibility in work schedule to ensure adequate retail coverage.

Nice To Haves

Additional post-secondary education, training courses, or a college degree in finance or business.
3–5 years of banking experience.

Responsibilities

Provide high-quality customer service through verbal and written communication.
Demonstrate leadership by example while performing paying and receiving responsibilities.
Handle vault teller responsibilities and assist with ordering and shipping money.
Help ensure the smooth and timely flow of work.
Assist with opening accounts and selling deposit-related products and services; refer customers to appropriate Product Specialists for other products.
Maintain appropriate cash levels and exercise diligence against potential fraud risks.
Comply with Bank Secrecy Act requirements, other regulations, bank policies, and procedures.
Assist with monthly audits of cash drawers, the vault, and the ATM.
Work with the Bank Manager on security procedures, including testing alarms and cameras.
Handle daily procedures for Instant Issue Debit Cards.
Assist customers with resolving issues or complaints.
Maintain a clean and neat retail work area.
Perform other tasks related to the Bank and its functions as requested.
In the Bank Manager's absence, ensure daily teller and training-related questions are answered; perform overrides; approve and place holds on large checks, wires, and cashier's checks; and place Federal Protection calls when needed.
Communicate operational problems, noncompliance with the code of conduct, policy violations, or illegal actions upward.
Participate in required training on pertinent compliance laws and regulations.