Assistant Athletic Director/Director of Ticket Sales

Abilene Christian University•Abilene, TX

About The Position

ACU Athletics is searching for a dedicated leader to execute a comprehensive ticket sales plan as either the Assistant Athletic Director or Director of Ticket Sales. This unit reports to the Associate Vice President/CRO for Athletics and works collaboratively with the Athletics Ticketing, Marketing, Communications and Advancement offices to sell tickets and steward relationships with ticket holders and donors. This sales driven leader will support the ticketing office as needed but focus primarily on generating increased revenues through ticket sales for the athletic department. This leader must be organized and self-motivated. She or he must be skilled in fast paced problem solving, creating and executing strategic annual sales plans, communicating with all customers and campus partners while maintaining excellent customer service. This individual will oversee multiple part time employees. Foundational responsibilities will include: Create a strategic, multi-year sales plan for all ticketed sports Develop an expertise with the department ticket software platform Oversee daily sales operations Continually explore and enhance revenue generating opportunities in ticketing

Requirements

Skills Driven, sales focused, self-motivated to set, reach and exceed goals
Strong written and oral communication skills
Exceptional emphasis on customer satisfaction
Supervisory skills (other university employees, student employees, volunteers, event staff, etc.)
Knowledge of ticket sales software
Training Modules Required Continuous desire to improve knowledge of ticket revenues
Continuous improvement of sales and creative communications
Developing a collaborative and strategic annual sales campaign
Desire to build genuine relationships with ticket holders, community and campus
Professional Minimum of Bachelor’s degree.
At least 1 year of responsible experience in ticket operations, with some supervisory or management experience preferred.
Demonstrated knowledge of sales strategies.
Demonstrated commitment to accuracy and quality of work.
Broad understanding of/and interest in numerous sports.
Personal Christian integrity
Disciplined, enthusiastic self-starter
Ability to work and interact well with coaches, staff, student athletes, administration, media and other external audiences
Exemplary communication and interpersonal skills
Commitment to quality
Strong work ethic
Organizational skills/ability to balance multiple projects and tight deadlines
Extensive travel
Loyal
Ability to handle pressure
Able to endure extended periods of sitting and typing at computer terminal
Able to reach and climb to reach files
Extended periods of walking and climbing stairs
Able to communicate with various audiences on the phone, in person and via computer
Able to lift heavy boxes
Able to lift chairs and tables and equipment necessary to arrange for event sales and other events.
Able to drive to athletic event locations
Able to represent ACU at conferences
Irregular work hours/long days, weeknight hours and weekends.
Extended travel, i.e. same-day, 1-2-day, week long, etc trips.
Exposed to extreme weather conditions

Responsibilities

Create a strategic, multi-year sales plan for all ticketed sports
Focus on increasing season ticket holders
Develop customer retention strategies
Promote ticket sales incentives, group sales, mini plans and other creative solutions to increase attendance.
Develop an expertise with the department ticket software platform
Serve as a manager for software and liaison with necessary campus partners
Oversee daily sales operations
Create a set of policies and procedures to build out a year-round sales operation.
Ensure all front line workers are equipped to sell and generate revenue.
Continually explore and enhance revenue generating opportunities in ticketing
Develop and maintain a package of revenue enhancing ideas, products, and services to continually find new sources and opportunities to grow revenue