Assistant Association Manager

HOA Talent•Bratenahl, OH

9h•Onsite

About The Position

The Coral Company is a property management company serving homeowner (HOA) and condo owner association (COA) communities across Northeast Ohio. As an Assistant Association Manager, you will be the first line of support for residents, handling a high volume of requests in-person and via phone/email. You will also support onsite team members, coordinate vendors, and back up the Property Manager on financial and operational tasks. This is an on-site office role at a high-rise condominium community in Bratenahl, Ohio.

Requirements

3–5 years of external-facing, high-volume customer service experience
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver's license and reliable transportation
Must reside within 45 minutes of Cleveland, OH
Must pass a criminal background, credit & driving history check before hire

Nice To Haves

Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
Property management experience
Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
Familiarity with HOA governing documents, CC's, or community association regulations

Responsibilities

Serve as the primary point of contact for owner inquiries in-person, by phone and email, resolving issues with professionalism and urgency.
Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, site visits, and when the manager is off.
Provide team leadership oversight for 18 onsite staff between concierge, administrative, maintenance, and security.
Process payroll for onsite staff.
Assist with budget preparation, banking tasks, and financial reporting.
Help obtain vendor proposals and manage service contracts.
Enforce community rules and regulations consistently and professionally.
Attend once monthly evening board meeting and respond to after-hours emergencies as-needed when the manager is off.
Maintain a to-do list, organized records, and follow-through on all open items.