Mall 205 Pub AAM

McMenamins•Portland, OR

22h•Onsite

About The Position

McMenamins Mall 205 is hiring an Assistant-Assistant Manager (AAM). McMenamins is a family-owned company operating in Oregon and Washington, known for its handcrafted beverages and pub fare. The company values community, art, history, music, food, drink, and fun, offering both seasonal and long-term career opportunities. McMenamins is committed to Diversity, Equity, and Inclusion. The AAM's primary responsibility is to assist in all pub operations under the direction of the Pub Manager. This role requires the ability to perform non-management duties, including opening and closing the pub. The AAM will often act as the host, oversee shifts, and ensure smooth operations. Duties include working seasonally outdoors and indoors, maintaining excellent customer relations, assigning sections to servers, taking food and beverage orders, delivering products, collecting payment, cashiering, operating a point-of-sale system, setting up and breaking down service areas, regulating labor, overseeing side work, performing cleaning duties, and training staff. Administrative duties as assigned by the manager are also part of the role. The AAM must effectively handle personnel and customer service issues, provide excellent customer service to meet needs and requests, and ensure customer satisfaction. They must be able to troubleshoot problems during shifts and report issues to management. This position involves hard physical work and requires the ability to multitask in a fast-paced, deadline-oriented environment. The AAM must work well both independently and as part of a team.

Requirements

Obtain and maintain current food handlers and OLCC/WA liquor license
21+ years
Excellent knowledge of wine, ales and spirits is required
Available to work FT with a flexible schedule including days, evenings, weekends, and holidays

Nice To Haves

Previous supervisory experience is preferred but not required

Responsibilities

Assist in all pub operations under the guidance and direction of the Pub Manager.
Perform the responsibilities of non-management positions.
Perform all opening and closing duties of the Pub.
Act as the host and oversee the smooth and effective running of the shift.
Work outside on a seasonal basis as well as indoors.
Maintain and provide excellent customer relations with all customers.
Assign sections to servers.
Serve guests and tables in assigned sections by taking food and beverage orders.
Deliver products in a timely manner.
Collect payment and perform cashiering.
Work on a point of sale computer system.
Set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service.
Regulate labor.
Oversee side work.
Perform cleaning duties.
Train staff.
Perform administrative duties as assigned by manager.
Effectively deal with personnel and customer service issues as they arise.
Provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction.
Help solve and troubleshoot any problems that come up during the course of a shift.
Report any issues to the Head Manager and District Manager.

Benefits

Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts.
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
Shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K)plan with employer contribution to eligible employees
Paid Time Off (PTO)
Opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities