Assistant Area Manager - Chick-Fil-A

Hershey Entertainment & Resorts Careers•Hershey, PA

1d•Onsite

About The Position

This position is responsible for the operational and managerial duties of Chick-fil-A across the Hersheypark Entertainment Complex, as well as assisting the Concessions Area Manager with any additional needs. This position will lead an operating staff of over 50 team members while monitoring financial performance, ensuring sweet service for our guests, and adhering to federal and state compliance regulations for food safety. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Requirements

Minimum of 1 years of related experience.
Industry Experience - Food & Beverage
Minimum of 1 year supervisory experience.
18 years of age or older
Must have a valid Drivers' License
Completion of high school or GED
Effective communication, connection, and employee relations skills
Must be friendly, upbeat, and work well with other employees and be able to interact with guests
Experience working in fast paced food and beverage environment
Familiarity with monitoring financial information including financial performance and revenue/expense management
Must have the ability to safeguard confidential information
Must be self-motivated to complete tasks and be able to multitask while prioritizing job tasks and assignments

Nice To Haves

Ramp Certification
ServSafe Manager
Certified Chick-fil-A Team Leadership Training

Responsibilities

Supervise and facilitate concessions operations at assigned outlets.
Identify potential issues relating to food safety, customer service, staffing, wait times, and more.
Resolve issues through allocating staffing and resources in order to prevent problems from growing and spreading.
Identify training opportunities and make recommendations to F&B management and training teams in order to improve employee performance and engagement.
Monitor employee work and provide on the spot training, coaching, leadership, and instruction to F&B team members.
Consistently model and demonstrate proper attitude and behavior to team members.
Ensure that the team is properly coached on how to do their job.
Provide formal leadership to a large team through effective direction, support, development, coaching, and evaluation.
As needed, discipline employees while following all company protocols and disciplinary action plans, up to and including termination.
Monitor financial results for area(s) of responsibility and take corrective action as necessary.
Review labor and other expenses to identify potential issues.
Control expenses through effective staffing, waste monitoring, and resource management.
Understand menu offerings, presentations, and brand standards for Chick-fil-A.
Be an expert on all areas of food service within the assigned area in order to demonstrate and coach employees to uphold company and brand standards.
As needed, fill in to assist with food preparation and service.
Respond to and resolve customer complaints and issues.
Ensure proper resolution in line with guest experience standards.
Evaluate food and beverage mix, monitor guest satisfaction and trends, adjust and implement operating standards that support the Hersheypark vision and mission.
Make recommendations to improve product offerings.
Perform other duties as assigned.