Assistant Admissions Counselor

CSU Careers • Long Beach, CA

2d • Onsite

About The Position

Under the general supervision of the Associate Director of Admissions & Credit Evaluation and Admissions Counselor, this position provides student-centered counseling and guidance to prospective applicants and their families, and serves as a liaison to external partners, including high school and community college counselors. The incumbent delivers in-person services and communicates accurate information regarding established admissions policies and procedures. Working within defined guidelines, the position assists in reviewing and updating general and student-specific communications, and supports the evaluation of applications, appeals, and supporting documentation to ensure consistent application of admissions criteria. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Requirements

• Strong interpersonal communication skills, including but not limited to: in-person, email, phone, group counseling, and presentations.
• Skill to effectively communicate in writing and prepare written and presentation materials for various audiences.
• Experience in writing, editing, and proofreading copy to produce standard digital business communications for specific and general audiences.
• Ability to learn to interpret and apply Admissions and academic policies and procedures.
• Ability to learn how to develop and maintain strong, positive, and productive relationships with peers, applicants, parents, high school and community college counselors and the broader community.
• Demonstrated knowledge of word processing, graphic and web design software packages.
• Demonstrated ability to identify and appropriately handle sensitive and confidential information.
• Demonstrated ability to conduct presentations to groups of varying sizes.
• Knowledge of online student information system (PeopleSoft preferred).
• Knowledge of Slate or similar CRM platform.
• Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.
• Asks questions to clarify customer priorities and needs in order to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed.
• Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor.
• Ensures quality, usability and integrity of system data by working within approved processes and testing procedures.
• Understands, commits and constructively supports team goals, issues and decisions, holding themselves accountable to team objectives.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field.

Responsibilities

• Assist in providing in-depth counseling to applicants and their families.
• Provide accurate and timely information to High School/Community College counselors and members of the general public regarding established admissions policies and procedures.
• Review applications for admission, demonstrating knowledge and application of system-wide and CSULB policy regarding admissions.
• Support the coordination, review, and maintenance of Admissions communications including direct emails to students/response to tickets, and communication audits to ensure accuracy, consistency and effectiveness.
• Participate in the development of communication tools utilizing CRM platform Slate.
• Review and provide feedback to update Admissions web content, chatbot, meeting/conference materials, and presentations.

Benefits

• Up to 24 vacation days per year
• 14 paid holidays
• 12 sick days annually with unlimited accrual
• Variety of medical, dental, and vision plans
• Participation in the CalPERS defined benefit plan
• Voluntary savings options such as 403(b), 401(k), and 457 plans
• Tuition fee waiver programs for eligible employees
• Confidential counseling and support services for employees and their families (Employee Assistance Program)
• Wellness programs
• Professional development opportunities
• Insurance options including life, disability, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level