Assistant Admissions Counselor

California State University, Long Beach•Long Beach, CA

3d•$4,150 - $5,076•Onsite

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Requirements

Strong interpersonal communication skills, including but not limited to: in-person, email, phone, group counseling, and presentations.
Skill to effectively communicate in writing and prepare written and presentation materials for various audiences.
Experience in writing, editing, and proofreading copy to produce standard digital business communications for specific and general audiences.
Ability to learn to interpret and apply Admissions and academic policies and procedures.
Ability to learn how to develop and maintain strong, positive, and productive relationships with peers, applicants, parents, high school and community college counselors and the broader community.
Demonstrated knowledge of word processing, graphic and web design software packages.
Demonstrated ability to identify and appropriately handle sensitive and confidential information.
Demonstrated ability to conduct presentations to groups of varying sizes.
Knowledge of online student information system (PeopleSoft preferred).
Knowledge of Slate or similar CRM platform.
Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.
Asks questions to clarify customer priorities and needs in order to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed.
Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor.
Ensures quality, usability and integrity of system data by working within approved processes and testing procedures.
Understands, commits and constructively supports team goals, issues and decisions, holding themselves accountable to team objectives.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Responsibilities

Assist in providing in-depth counseling to applicants and their families.
Provide accurate and timely information to High School/Community College counselors and members of the general public regarding established admissions policies and procedures.
Review applications for admission, demonstrating knowledge and application of system-wide and CSULB policy regarding admissions.
Support the coordination, review, and maintenance of Admissions communications including direct emails to students/response to tickets, and communication audits to ensure accuracy, consistency and effectiveness.
Participate in the development of communication tools utilizing CRM platform Slate.
Review and provide feedback to update Admissions web content, chatbot, meeting/conference materials, and presentations.

Benefits

Up to 24 vacation days per year (based on employee group and/or length of service)
14 paid holidays
12 sick days annually with unlimited accrual
A variety of medical, dental, and vision plans.
Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
Confidential counseling and support services for employees and their families.
Wellness programs
Professional development opportunities
Insurance options including life, disability, and pet insurance.