Assistant Account Manager

Starin Marketing Inc • Chesterton, IN

3h • Hybrid

About The Position

The Assistant Account Manager is responsible for providing world class account management support in order to position Midwich as the number one value-added distributor in the industry. By assisting the Account Manager in building and maintaining relationships, this role will play a key part in maximizing opportunities for Midwich products and services. Delivering exceptional service levels and project management, driving growth and ensuring customer satisfaction.

Requirements

• A high school diploma or GED is required.
• A college degree or relevant work experience providing transferable skills is necessary.
• Strong communication, attention to detail, multitasking, and problem-solving skills are required.
• Ability and willingness to learn and take on new challenges.
• Proven ability to work in a team environment and contribute to team leadership when necessary.
• Proficient in Microsoft Office Suite, video meetings, messaging applications, and general computer software.

Nice To Haves

• CTS (Certified Technology Specialist) certification is a plus.
• Experience in customer service management, preferably within the Audio/Video or IT industry, is beneficial.

Responsibilities

• Create detailed quote creation and manage opportunities for assigned accounts or territory.
• Develop and maintain relationships with accounts or territory using a proactive tele sales strategy.
• Maintain the main phone line by handling and routing inbound calls promptly and professionally.
• Support the Account Manager by covering their territory or responsibilities in their absence or of outside sales team members.
• Efficiently and effectively manages email inbox, responding to inquiries within agreed Service Level Agreements (SLA’s).
• Actively promote and position Midwich products and services to both new and existing clients, seeking opportunities for attachment and upselling.
• Ensure customer order fulfilment expectations are met by managing ETA requests and providing timely reports.
• Exemplify and demonstrate Midwich US values in all aspects of the role.
• Closely collaborate with the Key Account Manager / Account Manager to effectively managing accounts.
• Work closely with business management, customer service, and fulfillment teams to ensure accurate and timely order entry and processing.
• Perform other duties as requested, directed or assigned

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term disability Insurance covered by company
• 401(k) with matching
• Costco Membership
• 11 Paid Holidays and generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Voluntary Benefits such as (Critical Illness, Term-Life Insurance for self and family members, etc.)
• Bereavement, Jury Duty, FMLA, and 8 hours Volunteer Time Off (VTO)
• Internet allowance reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees