Assistant Account Manager

Beacon Hill Hospitality•Hialeah, FL

About The Position

The Assistant Manager is responsible for supporting operational and financial excellence for their assigned contract(s). This role requires dedication to the location's Valet and Outdoor Teams, Business Operations and Revenue Collection/Management procedures. The Assistant Manager is an organizational advocate who conducts themself in accordance with Beacon Hill Hospitality's policies and procedures, and strives to drive the company's mission and vision forward. This fast-paced role requires juggling responsibilities that range from successfully building and leading teams, enforcing revenue collection procedures, responding to parking equipment needs and challenges, and promoting a positive client relationship- all with the goal of heightening the patient experience. The Assistant Manager serves as an extra layer of management to ensure all account criteria and expectations are consistently met or exceeded. Direct staff management and development are a crucial aspect to this position. Beacon Hill Assistant Managers lead by example, as they not only deliver exceptional experiences for patients and visitors, but create a culture of excellence within their teams.

Requirements

Possesses exceptional customer service skills and a positive attitude.
The ability to handle critical issues in a timely manner.
Strong leadership & mentorship skills.
Ability to deescalate tense situations.
Ability to read, understand, and communicate effectively both verbally and on paper
Ability to proactively solve problems, but also knows when to ask for help.
Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.
High School degree or equivalent
At least two years related experience, preferred
At least one year of accounting and/or finance experience, preferred

Responsibilities

Oversees and supports operations, including hands-on team assistance, talent management, client satisfaction, and escalated issues, in addition to other related duties as assigned.
Monitors and directs all traffic on the valet team's drive to ensure that all emergency vehicles have clear entry
Ensures all revenue collection and ticket processing procedures are adhered to
Ensures the team delivers hospitality service in accordance with company standards
Actively assesses team performance and contributes to evaluation periods
Collaborates with corporate leadership to develop and implement training and development tools
Promptly and professionally addresses performance concerns in accordance with company standards
Ensures optimal team scheduling and overall conduct
Provide technical support to the team in the event of an absence
Fosters a spirit of teamwork and unity that enables each employee and collective team to succeed.
Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values.
Assists with recruitment and interviewing process as required.
Actively screens and schedules candidates, participates in interviews, and recommends approving or rejecting candidates in accordance with BHH performance standards.
Orients, onboards and trains new hires with the support of senior leadership and Human Resources.
Conducts performance evaluations that are timely and constructive (30/60/90, participates in Annual Reviews, corrective actions)
Handles corrective actions and termination of employees promptly and in accordance with company policy.
Creates and manages team schedules and rotations proactively.
Serves as a second set of eyes to manage budgeted hours and payroll costs and adapts schedules accordingly.
Supervises the time and attendance process ensuring team members follow rules and regulations.
Collaborates with HR to produce repeatable training and performance management programs for all positions, including valet, hospitality, and revenue-supporting positions.
Escalates people related issues to senior management and/or Human Resources when applicable.
Supports monthly invoicing process.
Generate invoices for monthly cardholders (individuals and groups) as well as offices in need of parking validations.
Audits invoices for accuracy and submits to site leader for approval
Releases approved invoices and emails appropriate points of contact accordingly.
Serve as point of contact for medical office buildings regarding validations and parking portal.
Set up new parkers, troubleshoot user issues, ensure correct access is granted and configured.
Access merchant portal to review deposit breakdowns
Identify and separate monthly parking revenue and validation
Close out invoices as required
Accurately categorize deposits in QuickBooks Online (QBO) into the appropriate revenue buckets by using reporting and audit methods.
Enter any invoices that are paid or sent over as bills in QBO
Match bills to corresponding bank transactions once payments are processed
Audit valet reports daily to ensure accurate transactions and reconciliations for cash drops, daily revenue and flash reports.
Review Exemption Log to confirm all noted exemptions align with any discrepancies.
Reviews transient reports daily to identify unpaid tickets and cross-examine with the Exemption Log.
Follows up to confirm rationale behind recorded exemptions.
Perform weekly & monthly cash reconciliation
Perform regular bank deposits
Collect and submit cash deposits from pay-on-foot machines
Replace bills of poor quality with "ATM Quality" bills
Maintain parking cards and deposits
Reconcile and manage the petty cash account
Troubleshoots solutions for cash-collection immediately if and when transaction points are out of service for any reason
Other tasks as assigned
Serve as point of contact for all parking equipment and service-related issues
Educate appropriate hospital employees on validation procedures
Ensure that parking equipment is in working order (operating properly, adequate tickets, receipt paper, etc.)
Perform preventative maintenance on parking equipment
Respond promptly to issues at gates and pay-on-foot machines
Deploy Team Members to act as cashier when equipment is not in service
Perform checks and monitor the parking operation as a whole by identifying safety concerns, ticketing cars that have parked in an unauthorized garage, and making sure that the areas are clean and free of trash and debris