Assistant Account Manager

SRS Distribution Inc.•McKinney, TX

About The Position

The Assistant Account Manager within the BSL (Building Supply Logistics) division of SRS Building Products plays a vital role in supporting and strengthening partnerships with both existing and prospective business customers. This position ensures seamless coordination of logistics solutions and account management functions that drive customer satisfaction, operational accuracy, and service excellence. The incumbent serves as a key liaison between customers and internal departments, collaborating with operations, carrier sales, and finance teams to ensure alignment with client needs and business objectives. Demonstrating integrity, professionalism, and a strong aptitude for logistics, the Assistant Account Manager contributes to the company’s continued growth and operational excellence while building the foundation for future advancement within the organization’s account management career path.

Requirements

Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field required. Equivalent work experience may be considered in lieu of a degree.
Foundational understanding of the transportation and logistics sector, demonstrated through academic coursework, internships, or related work experience.
Strong verbal and written communication abilities with the capacity to build and maintain effective relationships across diverse internal and external stakeholders.
Commitment to integrity, professionalism, and ethical conduct in all client and team interactions, maintaining alignment with company values and compliance standards.
Demonstrated aptitude for nurturing and strengthening customer relationships, supporting account retention and overall client satisfaction.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with Customer Relationship Management (CRM) systems.
Proven ability to collaborate effectively in cross-functional teams, contributing to shared objectives while maintaining individual accountability.
Strong analytical thinking and a proactive approach to identifying and addressing client needs and logistical challenges in a timely manner.

Nice To Haves

Advanced Analytical Skills: Expertise in data analysis and the ability to interpret key performance metrics to support informed decision-making and strategic planning.
Client Relationship Management Experience: Proven success in nurturing and expanding customer relationships within the logistics and transportation sector, with a focus on maintaining long-term partnerships.
Technical Proficiency: Familiarity with logistics management software and advanced proficiency in Microsoft Office Suite, particularly Excel for data modeling, reporting, and performance tracking.
Organizational Excellence: Ability to manage multiple client accounts effectively, prioritize tasks, and ensure timely service delivery and client satisfaction.
Proactive Problem-Solving: Capacity to anticipate client needs and address potential challenges before they arise, enhancing overall service quality and reliability.
Negotiation Skills: Experience negotiating logistics contracts and pricing agreements to achieve optimal business outcomes while maintaining strong customer relationships.
Continuous Learning Mindset: Demonstrated commitment to staying current with industry trends, emerging technologies, and best practices in logistics management to deliver innovative, value-driven solutions.
Collaborative Approach: Strong ability to work effectively across departments, fostering teamwork and cooperation to achieve shared goals and enhance client service delivery.
Certification in Logistics, Transportation, or Supply Chain Management (preferred).

Responsibilities

Build and maintain strong client relationships, delivering exceptional customer service and fostering long-term trust to ensure sustained satisfaction and loyalty.
Assist in managing customer transportation and logistics needs, coordinating with internal teams and external partners to ensure timely resolutions, cost efficiency, and service reliability.
Collaborate cross-functionally with operations, carrier sales, and finance teams to align efforts, streamline logistics processes, and achieve departmental performance objectives.
Monitor and respond to client feedback proactively, identifying opportunities to enhance service delivery, resolve concerns, and strengthen overall customer experience.
Support Account Managers in executing strategic account initiatives, including planning, reporting, and performance tracking, to drive client retention and business growth.
Demonstrate professionalism and integrity by adhering to company policies, regulatory standards, and ethical business practices, reinforcing trust in all client interactions.
Contribute to innovation and process improvement, leveraging developing industry knowledge to support creative problem-solving and the evolution of account management strategies.
Prepare and maintain accurate reports and presentations, providing data-driven insights that inform decision-making and contribute to organizational and client success.

Benefits

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Plan
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program