Assignment Specialist NCLA

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

Responsible for creating ongoing rotation schedules for various shipboard positions while considering business areas forecasted budgets and staffing levels. Ensures rotation and scheduling process for NCLA ship is administered in a timely and cost-effective manner. Monitors and evaluates requests that fall outside of established rotations and/or employment contracts and makes fair, consistent and cost-effective accommodations when possible.

Requirements

High School Diploma.
1 year business/administrative experience and working with large crew movement is required.
Basic proficiency in Microsoft Office Suite, with emphasis on Outlook, Word, and Excel for developing correspondence, emails, and creating/modifying reports.
Knowledge of or ability to learn US Coast Guard requirements.
Knowledge of or ability to learn MAPS systems for navigating and updating information.
Excellent English written and verbal communication skills for effective interaction with crew/officers, hiring partners, port agents, the HR Director, HR Operations Manager, and onboard/shore side team members.
Exceptional organizational skills to meet multiple deadlines in a fast-paced environment.
Detail-oriented to accurately enter data in MAPS, develop rotation schedules, and make appropriate scheduling adjustments.
Knowledge of or ability to understand CBAs (Collective Bargaining Agreements), Union Agreements, and all contracts and terms of employment for crew and officers.
Strong interpersonal skills for teamwork.
Organizational and time management skills for independent work.
Knowledge of or ability to learn shipboard structure and terminology.
Decision-making skills to evaluate requests fairly, consistently, and cost-effectively, in the best interest of the company.

Nice To Haves

2 years scheduling experience or/and previous cruise line experience preferred.

Responsibilities

Prepare crew rotation schedules by assigning medically cleared, newly hired and returning crew members to ship assignments.
Schedule Non-Resident Alien Crew (NRAC) as needed, ensuring compliance with regulated percentage limits.
Ensure scheduled crew compliance with Coast Guard documentation requirements, including MC, MMC, TWIC, and NRAC.
Review and schedule logical assignments based on ship itineraries, budgeted manning levels, gender for cabin accommodations, and nationality/language for guest services.
Ensure all active crew members are given a return date and ship assignment prior to their sign-off date.
Proactively plan each schedule to ensure adequate staffing levels in all areas.
Respond to emails and queries from the team, crew, shipboard, and shoreside staff accordingly.
Resolve challenges related to employment contract extensions, changes, vacations, medical leave, and specific ship assignments.
Review budgeted vs. actual manning levels on an ongoing basis to identify variances in staffing levels.
Provide justification for staffing shortages/overages and make scheduling adjustments to minimize variances.
Assess onboard staffing requirements for specific positions against the available candidate pool and provide the recruitment team with job requisitions for future openings.
Update MAPS with crew movement information such as medical sign-offs, resignations, and terminations, assigning replacements as necessary.
Ensure crew/officer records are closed timely and accurately, with the correct leave reason.
Perform other job-related functions as assigned.