Asset Recovery Specialist

HAPO Community Credit Union • Kennewick, WA

1d • Onsite

About The Position

HAPO Community Credit Union is seeking an ambitious, self-motivated individual to join their team as an Asset Recovery Specialist in Kennewick, WA. This role is responsible for handling transactions and making phone calls related to collecting, paying, receiving, and documenting delinquent loans and Visa accounts. The ideal candidate will be adept at managing stressful situations, diffusing high-intensity scenarios, and demonstrating strong organizational and prioritization skills. Excellent written and verbal communication, with an emphasis on empathy and understanding, is crucial. The position requires adherence to HAPO's core commitment "Be in the Moment" and standard of service "Defy Expectations."

Requirements

• High School Diploma or General Education Development (GED) certificate

Nice To Haves

• Experience in Asset Recovery or related industry preferred

Responsibilities

• Taking inbound and making outbound phone calls to members who are past due on their loan or visa
• Processing and handling accounts which have been put out to repossession
• Perform a variety of research to locate collateral/payment and determine equities such as pulling county assessor, vehicle values, and calling references
• Demonstrate cross department communication and coordination
• Ability to review members loan contracts and answer any questions pertaining to their agreement
• Review accounts consistently for offset with respect to department policy and federal regulation
• Submitting insurance for members as well as any request for required payment adjustments
• Demonstrates empathy to the member’s situation, understanding the impact of dealing with the member's finances
• Address difficult or controversial issues and accepts ownership of decisions, actions, and problems

Benefits

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans
• Employee Assistance Program (EAP)
• Paid time off
• 12 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus
• Tuition Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED