Asset Protection Specialist

The RealReal•Phoenix, AZ

2d•$19 - $19•Onsite

About The Position

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As an Asset Protection Specialist you will be responsible for assisting with all aspects of Loss prevention, investigations, physical security, and safety within the Authentication Center. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Everyday This position is the first point of contact between Asset Protection and all TRR employees, therefore strong customer service skills and a friendly, professional attitude are essential. This position will service the main entrance the majority of the time as well as securing the building. This position serves a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and many other duties as assigned by the Asset Protection Leadership team. This position will assist with daily video reviews, high value investigations, and various other special projects in support of the Asset Protection and Operations Team. This position will conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and all other Asset Protection policies and procedures are being adhered to. This position may require you to support off-site functions such as photo shoots, private showings, events, etc. Event schedules are both during regular business hours and off hours. The candidate should have the ability to sit/stand for extended periods of time. The ability to be able to communicate and execute security protocols i.e. bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures, etc. The candidate should have the ability to handle and identify any security/safety related issues. The position requires a full flex open availability with the expectation of working evenings and weekends as needed. The candidate should have the ability to build strong partnerships with all levels of leadership in the Authentication Center. Overtime is sometimes required to meet the business needs.

Requirements

Strong customer service skills.
A professional appearance and demeanor.
Self-motivated.
Ability to write and communicate in a professional manner.
Understanding of high-end retail and brands.
Ability to lift and move 50lbs of merchandise and supplies.
Ability to sit/stand for extended periods of time.
Full flex open availability with the expectation of working evenings and weekends as needed.
Ability to build strong partnerships with all levels of leadership in the Authentication Center.

Nice To Haves

2 years of Loss Prevention, Asset Protection, or Security experience.
Proficiency with Mac OS and Google Suite.
Proficient in utilizing CCTV.

Responsibilities

Assisting with all aspects of Loss prevention, investigations, physical security, and safety within the Authentication Center.
Servicing the main entrance and securing the building.
Building security, shortage control, auditing, conflict resolution, and inventory.
Assisting with daily video reviews, high value investigations, and various other special projects.
Conducting multiple daily, weekly, and monthly Authentication Center audits.
Supporting off-site functions such as photo shoots, private showings, events, etc.
Communicating and executing security protocols (bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures).
Handling and identifying any security/safety related issues.
Building strong partnerships with all levels of leadership in the Authentication Center.