Asset Protection Specialist

Randolph-Brooks Federal Credit Union•San Antonio, TX

3d•Hybrid

About The Position

The Asset Protection Specialist provides quality assistance to members by phone, email, and secure message. They process a variety of specialized transactions and inquiries in accordance with policies and procedures, including account review for returned checks, assisting with general department and branch questions for deposit accounts in a negative status, identity theft program, and the negative deposit account charge-off program. The role requires conducting all duties in a manner intended to enhance the image and growth of the Credit Union.

Requirements

High School Diploma or GED
Some Financial Institution experience
Type and 10-key by touch
Proficient in utilizing PC, software, and other office equipment
Strong communication and interpersonal skills
Ability to provide superior service through both written and oral channels
Punctuality and good attendance are important
Must be able to work a flexible schedule from Monday-Saturday

Nice To Haves

Bilingual in Spanish and English (candidates can earn an additional $2.00 differential upon successful completion of RBFCU Bilingual Spanish/English certification)

Responsibilities

Provide professional and quality service to members, non-members, and co-workers by phone, email, and secure message.
Process or research standard and specialized inquiries and transactions, including right of offset, charged-off recoveries, returned check deposits, and product reports.
Maintain a professional disposition while handling difficult member situations.
Include appropriate people in decision-making, escalating issues as appropriate.
Utilize skills to recommend solutions for issues.
Accept responsibility and follow through on commitments.
Use cognitive judgment to identify, analyze, and address all inquiries while maintaining current working knowledge of RBFCU policies, procedures, and regulatory laws.
Engage in teamwork and dedication to developing strong relationships with coworkers.
Communicate, multitask, and operate contact center phone, email, and chat systems in a fast-paced, high-volume environment.
Strive to meet or exceed department goals and objectives through key performance indicators and core values.
Display ownership, accountability, and analytical real-time decision-making that directly impacts member interactions and accounts.
Conduct meetings pertaining to department processes and products.
Maintain accurate and applicable applications to access resources as needed to effectively and efficiently assist members.
Perform other duties as assigned.