Asset Protection Specialist (Part Time)

Green Thumb • Hagerstown, MD

2d • Onsite

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is the welcoming face of the dispensary, responsible for creating an elevated, friendly, concierge-style experience for guests. This role blends hospitality, customer service, and safety leadership to enhance the customer journey and team member experience. APS are active, professional, and approachable stewards of the company's culture, safety, and brand values, ensuring everyone feels safe, respected, and cared for.

Requirements

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Meet scheduling and availability requirements, including varying shifts (mornings, days, nights, weekends).
• Must have reliable, responsible, and dependable attendance.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Possess a valid driver’s license or state ID.
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Ability to perform tasks for prolonged periods (up to a full shift/workday), including remaining alert and responsive.
• Ability to move about the dispensary to fulfill work assignments and assist customers in various locations.
• Ability to remain in a stationary position if required.
• Ability to converse and communicate directly with individuals and groups.
• Ability to operate point of sale system, computer, and other office machinery.
• Ability to inspect and receive detailed information (e.g., dates of birth, order information).
• Ability to move inventory and materials weighing up to 30 pounds independently.
• Ability to position self to move inventory and materials in storage areas.
• Comfortable standing or walking for extended periods (up to a full shift/workday).
• Comfortable working both indoors and outdoors.
• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to remain calm and empathetic in stressful situations.
• Consistent demonstration of excellent customer service skills.
• Ability to establish and maintain effective working relationships with all employees.
• Ability to listen well and effectively communicate, both verbally and in writing.
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
• Ability to follow instructions and incorporate constructive criticism.
• Ability to operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Nice To Haves

• Familiarity with POS systems and/or compliance technology.
• Security, military, or law enforcement experience (when paired with a strong commitment to guest-first, hospitality-focused service).

Responsibilities

• Greet all visitors with warmth and positivity as the first point of contact.
• Manage check-in processes with professionalism and efficiency, adhering to compliance standards.
• Set a positive atmosphere ('RISE Vibe') from the moment customers enter.
• Provide basic concierge-level support, answering questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and maintain order.
• Monitor various areas of the premises, including store entry/exit and perimeters, to ensure safety, comfort, and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors.
• Remain alert and mobile at all times.
• Report and respond appropriately and urgently to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness (fire, evacuation, weather).
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support the training of new APS team members by modeling warm, professional, and compliant behavior.
• Perform other duties as assigned.

Benefits

• Competitive pay range based on experience, qualifications, and/or location.
• Potential eligibility for a discretionary annual incentive program based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed