Asset Protection Specialist (Full Time)

Green Thumb•Bethesda, MD

1d•Onsite

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is the first impression and a key part of creating an elevated, friendly, concierge-style experience for guests. This role blends hospitality, customer service, and safety leadership to enhance the customer journey and team member experience. APS are active, professional, and approachable stewards of culture, safety, and brand values, not just a security presence.

Requirements

At least one year of customer-facing or concierge experience strongly preferred.
Familiarity with POS systems and/or compliance technology preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
Must have reliable, responsible, and dependable attendance.
Must pass all required background checks including state-specific cannabis employment requirements.
Possess valid driver’s license or state ID.
Must be 21 years or older and meet all state-specific cannabis employment requirements.
Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
Capable of remaining alert and responsive during extended periods of time.
Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary.
Remain in a stationary position, if required, to meet the needs of the business.
Converse and communicate with individuals and groups of people directly.
Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email.
Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information, or inquiries.
Move inventory and materials weighing up to 30 pounds independently.
Position self to move inventory and materials in storage areas.
Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors.
Friendly, professional demeanor with excellent interpersonal skills.
Ability to remain calm and empathetic in stressful situations.
Consistent demonstration of excellent customer service skills.
Ability to establish and maintain effective working relationships with all employees.
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures.
Employee must be able to follow instructions as directed and incorporate constructive criticism from managers.
Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Nice To Haves

Customer-facing or concierge experience
Familiarity with POS systems and/or compliance technology
Security, military, or law enforcement experience (when paired with a strong commitment to guest-first, hospitality-focused service)

Responsibilities

Greet all visitors with warmth and positivity.
Manage check-in with professionalism and efficiency, while upholding compliance standards.
Set the “RISE Vibe” from the moment customers enter our doors.
Provide basic concierge-level support: answering common questions and directing traffic.
Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
Report and respond appropriately and urgently to any safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, or weather response.
Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
Foster strong relationships and mutual trust with store teams, leadership, and customers.
Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new APS team members to model warm, professional, and compliant behavior.
Other duties as assigned.