Branch Support - Asset Protection Specialist
About The Position
The Asset Protection Specialist helps protect Mission Federal Credit Union and its members by supporting fraud prevention, investigations, claims processing, and risk mitigation. The role reviews fraud monitoring reports, identifies suspicious activity, assists with investigations and claim resolution, and helps reduce fraud-related losses. Cases may involve check fraud, forgery, account takeovers, identity theft, ACH fraud, deposit fraud, and Zelle-related claims. The specialist provides guidance to members, branch teams, and business partners dealing with fraud, lost or stolen checks, identity theft, and account security concerns. The role works with the Asset Protection Manager, branch staff, law enforcement agencies, merchants, and other financial institutions. It also involves preparing documentation, tracking claim progress, maintaining case files, ensuring accurate and compliant records, identifying emerging trends, recommending account controls when appropriate, and supporting fraud-prevention and loss-mitigation strategies. The position is part of the Branch Support Team in San Diego County and is listed as hybrid.
Requirements
- High school diploma, GED, or equivalent.
- At least one year of experience in a financial institution and/or at least one year of customer service experience.
- Strong analytical and investigative skills, including the ability to gather information, identify issues, and make sound decisions.
- Excellent verbal and written communication skills for interacting with members, team members, law enforcement agencies, and external business partners.
- Strong customer service skills and a genuine desire to help members in potentially stressful situations.
- High attention to detail and ability to maintain accuracy while managing multiple priorities.
- Self-motivated and organized, with the ability to work effectively in a fast-paced environment.
- Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
- Proficiency in Microsoft Office applications, including Excel.
- Enjoys solving problems, investigating unusual activity, collaborating with others, and helping protect members from fraud.
Nice To Haves
- Experience handling fraud claims, disputes, investigations, or loss-prevention activities.
- Experience with Verafin, Symitar, OnBase, Zelle, ExacqVision, or similar fraud-detection and financial systems.
Responsibilities
- Review fraud monitoring reports, identify suspicious activity, and assist in detecting and preventing fraud losses.
- Assist with investigations and resolution of cases involving check fraud, forgery, account takeovers, identity theft, ACH fraud, deposit fraud, and Zelle-related fraud claims.
- Provide guidance and support to members, branch teams, and business partners on fraud, lost or stolen checks, identity theft, and account security concerns.
- Collaborate with the Asset Protection Manager, branch staff, law enforcement agencies, merchants, and other financial institutions to investigate fraud and resolve cases.
- Prepare documentation, track claim progress, maintain case files, and ensure fraud-related activities are accurate, organized, and compliant with applicable regulations.
- Help identify emerging fraud trends, recommend account controls when appropriate, and support fraud-prevention and loss-mitigation strategies.
Benefits
- 18 days of PTO in the first year.
- 12 holidays per year.
- 6% 401(k) match.
- Full benefits package, including medical, dental, vision, and life insurance.
- Personal concierge benefit through Overalls, 100% employer paid.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
