Branch Support - Asset Protection Specialist
About The Position
The Asset Protection Specialist helps protect Mission Fed and its members from fraud and financial loss. The role reviews fraud monitoring reports, identifies suspicious activity, assists with fraud investigations and claims, and supports efforts to reduce fraud-related losses. Cases may involve check fraud, forgery, account takeovers, identity theft, ACH fraud, deposit fraud, and Zelle-related claims. The specialist provides guidance to members, branch teams, and business partners dealing with fraud, lost or stolen checks, identity theft, and account security concerns. Working with the Asset Protection Manager, branch staff, law enforcement, merchants, and other financial institutions, the specialist helps investigate and resolve cases. The position also maintains documentation and case files, tracks claims, identifies emerging fraud trends, recommends account controls when appropriate, and supports fraud prevention and loss mitigation strategies. This is a hybrid position in San Diego, California, within an established Branch Support Team.
Requirements
- High school diploma, GED, or equivalent.
- At least one year of experience in a financial institution and/or one year of customer service experience.
- Strong analytical and investigative skills, including the ability to gather information, identify issues, and make sound decisions.
- Excellent verbal and written communication skills for interacting with members, team members, law enforcement agencies, and external business partners.
- Strong customer service skills and a genuine desire to help members during potentially stressful situations.
- High attention to detail and ability to maintain accuracy while managing multiple priorities.
- Self-motivated and organized, with the ability to work effectively in a fast-paced environment.
- Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
- Proficiency in Microsoft Office applications, including Excel.
Nice To Haves
- Experience handling fraud claims, disputes, investigations, or loss prevention activities.
- Experience with Verafin, Symitar, OnBase, Zelle, ExacqVision, or similar fraud detection and financial systems.
- Enjoyment of problem-solving, investigating unusual activity, collaborating with others, and helping protect members from fraud.
Responsibilities
- Review fraud monitoring reports and identify suspicious activity to help detect and prevent fraud losses.
- Assist with investigations and resolution of fraud cases involving check fraud, forgery, account takeovers, identity theft, ACH fraud, deposit fraud, and Zelle-related claims.
- Provide guidance and support to members, branch teams, and business partners regarding fraud, lost or stolen checks, identity theft, and account security.
- Collaborate with the Asset Protection Manager, branch staff, law enforcement agencies, merchants, and other financial institutions on investigations and case resolution.
- Prepare documentation, track claim progress, maintain case files, and ensure fraud-related activities are accurate, organized, and compliant with applicable regulations.
- Help identify emerging fraud trends, recommend account controls when appropriate, and support fraud prevention and loss mitigation strategies.
Benefits
- 18 days of PTO in the first year.
- 12 holidays per year.
- 6% 401(k) match.
- Full benefits package, including medical, dental, vision, and life insurance.
- Personal concierge benefit through Overalls, 100% employer-paid.
- Remote positions are supported, though this role is identified as hybrid.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
