Asset Protection Specialist

H&M•Las Vegas, NV

4d•Onsite

About The Position

As a Full-time Asset Protection Specialist, your main focus is to help deliver an excellent customer experience while promoting a strong culture of safety, security, and loss prevention within an assigned H&M store. This role provides a highly visible presence in the store, helping deter theft, support store operations, and maintain a safe environment for customers and employees. The Asset Protection Specialist also acts as a resource on loss trends, security procedures, and organized retail crime (ORC), partnering closely with Store Leadership and the Security Function.

Requirements

Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization
Demonstrated customer service skills and a commitment to creating a safe and positive environment for colleagues and customers
1–2 years of retail loss prevention or related experience; familiarity with retail operations or security practices is a plus
Ability to monitor and navigate the sales floor for extended periods (up to 8 hours)
Self-motivated and capable of working independently while collaborating with a team when needed

Nice To Haves

CPR and/or First Aid certification is preferred

Responsibilities

Maintain a welcoming and professional presence at store entrances and on the sales floor, engaging customers to support a positive experience
Act as a visible representative of H&M, balancing strong customer service with awareness of store activity
Greet customers as an H&M representative, promoting strong customer service while serving as a visible deterrent to theft
Respond calmly to security alarms, verifying purchases in a polite and professional manner verifying purchases or reviewing bags in accordance with company guidelines
Perform regular safety and security checks, identifying risks and communicating hazards to store leadership
Support ongoing compliance routines, including sensor audits and adherence to company policies and procedures
Complete routine checks of security equipment and escalate any issues promptly to the Security Team
Partner with the Store Management to ensure consistent execution of operational and security standards and to ensure all team members consistently follow company policies and procedures
Support and enforce proper access control procedures for customers, employees, and vendors
Assist leadership team with de-escalating challenging situations, maintaining a calm and professional, and supportive approach
Support loss prevention efforts through proactive presence and awareness
Conduct respectful, visual-only employee bag checks in line with company guidelines
Partner with the Loss Prevention team on CCTV monitoring and investigations
Promote a strong culture of health, safety, security, loss prevention, and accountability within the store prevention to reduce incidents and protect the store environment
Contribute to an environment that protects people, product, and the overall store experience