Asset Protection & Safety Business Partner - Canada

PetSmart • Burlington, ON

8d • Hybrid

About The Position

The Asset Protection & Safety department at PetSmart includes leaders and certified practitioners focused on workplace health & safety, food safety and pet health & safety compliance; as well as asset protection and investigations across stores, distribution centers, digital and corporate offices. In partnership with leaders across the business, we keep the pack safe while enabling Anything for Pets!

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

The Asset Protection & Safety Business Partner (APSBP) plays a critical role in implementing and driving strategies related to asset protection, safety, crisis management, and loss prevention across their designated region. Collaborating closely with field leadership and corporate teams, the APSBP leads initiatives to reduce shrink, enhance safety culture, and ensure compliance with company policies and regulatory standards. Acting as Incident Commander during significant events, this leader ensures swift resolution and mitigation of disruptions affecting operations. The ideal candidate is a proactive influencer who inspires teams to achieve safety and asset protection goals while embodying our company’s vision, mission, and values.

Requirements

• Minimum of 3-5 years of experience in asset protection, safety management, loss prevention, or a related field, preferably in a retail environment.
• Solid experience with office tools (Microsoft Teams, Excel, Word, PowerPoint).
• Candidate should reside in Canada.

Nice To Haves

• Bachelor's or Associate degree in Business Administration, Safety, Criminal Justice, or a related field
• Experience managing P&L results, business planning, or team training is a plus.
• Certification in Interview and Interrogation Techniques (e.g., Wicklander-Zulawski, Reid, etc.)
• CFI (Certified Forensic Interviewer) certification is desirable.
• LPC (Loss Prevention Certified) or LPQ (Loss Prevention Qualified) certifications.

Responsibilities

• Serve as the primary Asset Protection and Safety partner for assigned districts/stores, supporting Regional Vice Presidents (RVP) to achieve strategic objectives.
• Partner with field leadership and cross-functional stakeholders to design and implement initiatives aligned with business goals.
• Lead as the Incident Commander during critical events, ensuring efficient response, resolution, and documentation of incidents impacting operations.
• Conduct shrink and safety compliance reviews, providing guidance and follow-up to drive corrective actions and process improvements.
• Analyze safety and shrink data to identify trends, risks, and actionable opportunities to improve performance.
• Regularly visit stores (minimum 60% travel) to evaluate safety protocols, identify potential hazards, and address loss prevention opportunities.
• Conduct investigations related to theft, fraud, or policy violations in alignment with company guidelines.
• Develop strong relationships with local law enforcement and external agencies to enhance safety efforts and support investigations.
• Educate store teams on safety best practices, loss prevention measures, and methods to reduce injuries and retail loss.
• Support the Senior Asset Protection and Safety Manager on projects to advance company safety and protection strategies.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree