(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, merchandise rotation, product displays, and securing high-shrink merchandise. Leads and develops teams through teaching, training, and active listening. Tours stores, provides feedback, and communicates with associates on operations, business initiatives, merchandising, and company direction. Introduces and leads change efforts, providing clear expectations and guidance. Models exceptional customer service, manages customer initiatives, resolves complaints, and develops action plans for improvement. Supervises and develops associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and recruiting qualified associates. Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals. Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances. Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to correct inventory controls. Influences the implementation of control corrections and trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities, including fraud and illegal activities. Gathers evidence, takes statements, writes case reports, and provides court testimony. Partners with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and implementing solutions. Observes workplace practices, provides training on accident prevention, and communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed and coordinating the timely processing of claims and merchandise deliveries. Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity. Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence. Attracts and retains talent, empowers and develops talent, and recognizes others' contributions. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serves customers and members by delivering results, putting the customer first, and adapting to how, where, and when customers shop. Makes decisions based on data, insights, and analysis, balancing short and long-term priorities. Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvements, adopts new technologies and skills, and supports others through change.
Requirements
- Completion of 2 years of college
- 1 year’s experience as a supervisor in a multi-department environment
- 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
- 2 years’ experience in asset protection or related area
- Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
- Acquisition of a current, state issued Certificate of Eligibility (if applicable)
- Successful completion of criminal background check and/or firearms authorized training (if applicable)
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation
- Leads and develops teams effectively
- Models and demonstrates exceptional customer service standards
- Provides supervision and development opportunities for hourly associates
- Controls the unexplained loss of merchandise and improves profitability
- Measures adherence to loss prevention policies and procedures
- Trains managers and associates operational controls and processes in multiple stores
- Detects, deters, investigates, and resolves violations of company policies and criminal activities
- Monitors safety and risk controls within a facility
- Manages facility-level training and execution of asset protection safety and claims and receiving procedures
- Manages claims and receiving operations
- Coordinates, completes, and oversees job-related activities and assignments
- Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity
- Respects the Individual
- Act with Integrity
- Serve Our Customers and Members
- Strive for Excellence
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
