(USA) Asset Protection Operations Coach

Walmart•Ozark, AL

6d•Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and active listening, as well as communicating and collaborating with associates on store operations, business initiatives, and company direction. The position also models exceptional customer service, manages customer needs and issues, and provides supervision and development opportunities for hourly associates. A key responsibility is controlling unexplained merchandise loss and improving profitability by identifying and communicating performance goals, measuring adherence to loss prevention policies, and conducting operational reviews. The role involves investigating violations of company policies and criminal activities, gathering evidence, and providing testimony. Additionally, it monitors safety and risk controls, ensures an effective safety program, and develops solutions to prevent accidents. The position manages facility-level training for asset protection, safety, claims, and receiving procedures, ensuring proper policies and procedures are followed and claims are processed timely. It also coordinates and oversees job-related activities, builds relationships with stakeholders, and supports company mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
1 year’s experience as a supervisor in a multi-department environment.
1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.
Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, and influencing the implementation and execution of control corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices, providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials, operational controls), identifying gaps in expectations versus training, determining training needs, and developing and delivering training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries), and providing direction for claims or receiving issues.
Maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respects the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Respects the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respects the Individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Serves Our Customers and Members: Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Strives for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)