(USA) Asset Protection Operations Coach

Walmart•Toledo, OH

6d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and providing exceptional customer service. It also involves controlling unexplained loss of merchandise, improving profitability, and ensuring compliance with company policies and procedures. The role requires monitoring safety and risk controls, managing claims and receiving operations, and coordinating job-related activities. The company is committed to a drug-free workplace and has a zero-tolerance policy for illegal drugs and alcohol on the job.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, merchandise displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating, collaborating, introducing change efforts, and providing clear expectations.
Models and demonstrates exceptional customer service standards, manages customer service initiatives, resolves customer issues, and develops action plans for improvement.
Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and recruiting qualified staff.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals, measuring adherence to loss prevention policies, reviewing variances, conducting operational reviews, and identifying improvement opportunities.
Trains managers and associates on operational controls and processes.
Investigates alleged fraud and other illegal activities, gathers evidence, takes statements, writes case reports, and provides court testimony.
Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, developing solutions, training associates on accident prevention, and communicating plans to minimize accidents.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying gaps and developing/delivering training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed and coordinating the timely processing of claims and merchandise deliveries.
Coordinates and completes job-related activities and assignments by developing relationships, supporting initiatives, identifying goals, building accountability, measuring progress, and identifying improvement opportunities.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence.
Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering how, where, and when customers shop, and applying EDLP and EDLC business models.
Makes decisions based on data, insights, and analysis, balancing short and long-term priorities, and considering all stakeholders.
Displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Performance-based bonus awards