(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, merchandise rotation, product displays, and securing high-shrink merchandise. Leads and develops teams through teaching, training, and active listening. Tours stores, provides feedback, and communicates operational information, business initiatives, and company direction. Introduces and leads change efforts, providing clear expectations and guidance for business solutions. Models exceptional customer service, manages customer initiatives, resolves complaints, and develops action plans for improvement. Supervises and develops associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and ensuring awareness. Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances. Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and collaborates with managers and associates to correct inventory controls. Trains managers and associates on operational controls and processes in multiple stores. Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing training on accident prevention. Manages facility-level training for asset protection, safety, claims, and receiving procedures, identifying gaps and developing/delivering training as needed. Oversees claims and receiving operations, ensuring proper procedures for claims (damaged, defective, returned, liquidated items) and merchandise deliveries. Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures, supporting the company mission, values, and standards of ethics and integrity. Promotes a culture of belonging, creating opportunities for associates to thrive. Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence. Attracts and retains talent, empowers and develops associates, and recognizes contributions. Maintains high standards of integrity, ethics, and compliance, modeling Walmart values and supporting the company's goal of becoming a regenerative company. Acts in a selfless, humble, self-aware, honest, fair, and transparent manner. Delivers results by putting the customer first, adapting to how, where, and when customers shop, and applying EDLP and EDLC business models. Makes decisions based on data, insights, and analysis, balancing priorities and considering all stakeholders. Displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Drives continuous improvement, adopts new technologies and skills, and supports others through change.
Requirements
- Completion of 2 years of college.
- 1 year’s experience as a supervisor in a multi-department environment.
- 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
- 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
- Acquisition of a current, state-issued Certificate of Eligibility (if applicable).
- Successful completion of criminal background check and/or firearms authorized training (if applicable).
- Attendance and successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, cleanliness, and securing high-shrink merchandise.
- Leads and develops teams through teaching, training, active listening, store tours, and feedback.
- Models and demonstrates exceptional customer service standards, manages customer initiatives, and resolves customer issues.
- Provides supervision and development opportunities for hourly associates.
- Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals.
- Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances.
- Conducts operational and pre-inventory reviews, identifies improvement opportunities, and collaborates on inventory control corrections.
- Trains managers and associates on operational controls and processes.
- Investigates violations of company policies and criminal activities, gathers evidence, and provides testimony.
- Monitors safety and risk controls, ensuring an effective safety program and providing accident prevention training.
- Manages facility-level training for asset protection, safety, claims, and receiving procedures.
- Oversees claims and receiving operations, ensuring proper procedures for claims and merchandise deliveries.
- Coordinates job-related activities and assignments, developing stakeholder relationships and supporting initiatives.
- Ensures compliance with company policies and procedures, supporting the company mission, values, and standards of ethics and integrity.
- Promotes a culture of belonging and creates opportunities for associates to thrive.
- Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence.
- Attracts and retains talent, empowers and develops associates, and recognizes contributions.
- Maintains high standards of integrity, ethics, and compliance.
- Delivers results by putting the customer first and applying EDLP and EDLC business models.
- Makes decisions based on data, insights, and analysis, balancing priorities and considering all stakeholders.
- Displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvement, adopts new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
