(USA) Asset Protection Operations Coach

Walmart•West Bend, WI

21d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink merchandise. The role requires modeling exceptional customer service, managing customer issues, and developing action plans for improvement. Additionally, it focuses on controlling merchandise loss, improving profitability through policy adherence, and investigating violations of company policies and criminal activities. The position also monitors safety and risk controls, manages claims and receiving operations, and ensures compliance with company policies and procedures. It emphasizes building high-performing teams, fostering a culture of belonging, and acting with integrity, humility, and transparency. The role involves serving customers by delivering results, making data-driven decisions, and striving for excellence through continuous learning and adaptation to change.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, displays, securing merchandise).
Leads and develops teams by teaching, training, listening, providing feedback, and communicating business objectives.
Models and demonstrates exceptional customer service standards, manages customer issues, and implements action plans for improvement.
Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, and setting clear expectations.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews variances to inventory reports.
Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls.
Influences the implementation and execution of control corrections and trains managers and associates on operational controls and processes.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides court testimony.
Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing training on accident prevention.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Manages claims and receiving operations by ensuring proper policies and procedures are followed and coordinating the timely processing of claims and merchandise deliveries.
Coordinates and completes job-related activities and assignments by developing relationships with stakeholders, supporting initiatives, identifying goals, and measuring progress.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and empowers and develops talent.
Acts with integrity, ethics, and compliance, models Walmart values, and holds oneself and others accountable.
Serves customers by delivering results, putting the customer first, and making data-driven decisions.
Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, and encouraging learning from mistakes.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Tuition, books, and fees completely paid for by Walmart for Live Better U program (for eligible associates)
Performance-based bonus awards