(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing high-shrink merchandise. Leads and develops teams by teaching, training, and listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding operations, initiatives, and company direction. Models exceptional customer service, manages customer initiatives, resolves complaints, and implements action plans for improvement. Provides supervision and development for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. Controls unexplained merchandise loss and improves profitability by identifying and communicating goals, building accountability for policies, measuring adherence, reviewing variances, conducting operational reviews, and identifying improvement opportunities. Trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements solutions. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in expectations versus training and develops and delivers training as needed. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Requirements
- Completion of 2 years of college.
- Option 2: 1 year’s experience as a supervisor in a multi-department environment.
- Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
- Option 4: 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
- If applicable, acquisition of a current, state issued Certificate of Eligibility.
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display setup, and securing high-shrink merchandise.
- Leads and develops teams by teaching, training, listening to associates, touring stores, providing feedback, and communicating company direction.
- Models exceptional customer service, manages customer initiatives, resolves complaints, and implements action plans for improvement.
- Provides supervision and development for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions.
- Controls unexplained merchandise loss and improves profitability by identifying goals, building accountability, measuring adherence, conducting reviews, and identifying improvement opportunities.
- Trains managers and associates on operational controls and processes.
- Detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony.
- Monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements solutions.
- Oversees safety reviews and implements plans to improve workplace safety.
- Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
- Identifies gaps in expectations versus training and develops and delivers training as needed.
- Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries.
- Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and demonstrating adaptability.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
