(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing high-shrink merchandise. Leads and develops teams through teaching, training, and feedback. Models exceptional customer service, manages customer initiatives, and resolves issues. Provides supervision and development for associates, including hiring, training, and mentoring. Controls unexplained merchandise loss and improves profitability by setting goals and measuring adherence to policies. Conducts operational and inventory reviews, identifies improvement opportunities, and trains managers and associates on operational controls. Investigates violations of company policies and criminal activities, gathering evidence and providing testimony. Monitors safety and risk controls, supervises safety team members, and implements accident prevention strategies. Manages facility-level training for asset protection, safety, claims, and receiving procedures. Ensures proper claims processing for damaged, defective, or returned items and timely processing of merchandise deliveries. Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, and promoting continuous learning. Ensures compliance with company policies, values, and ethics, supporting the Open Door Policy and ethical business practices.
Requirements
- Completion of 2 years of college.
- Option 2: 1 year’s experience as a supervisor in a multi-department environment.
- Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
- Option 4: 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
- If applicable, acquisition of a current, state-issued Certificate of Eligibility.
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display setup, securing high-shrink merchandise).
- Leads and develops teams through teaching, training, listening, providing feedback, and communicating business objectives.
- Models and demonstrates exceptional customer service, manages customer initiatives, and resolves customer issues.
- Provides supervision and development opportunities for associates (hiring, training, mentoring, assigning duties, setting expectations, recognition).
- Controls unexplained merchandise loss and improves profitability by identifying goals, measuring adherence to policies, conducting reviews, and implementing corrections.
- Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony.
- Monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements accident prevention strategies.
- Manages facility-level training for asset protection, safety, claims, and receiving procedures.
- Ensures proper claims processing for damaged, defective, or returned items and timely processing of merchandise deliveries.
- Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, and promoting continuous learning.
- Ensures compliance with company policies, values, and ethics.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Paid sick leave laws, where applicable
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
