(USA) Asset Protection Operations Coach

Walmart • Renton, WA

8d • Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, and display setup. Secures high-shrink merchandise. Leads and develops teams through teaching, training, and feedback. Models exceptional customer service, manages customer initiatives, and resolves issues. Provides supervision and development for associates, including hiring and mentoring. Controls unexplained merchandise loss and improves profitability by setting goals, building accountability for policies, and measuring adherence. Reviews inventory variances, conducts operational reviews, and identifies improvement opportunities. Trains managers and associates on operational controls and processes. Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, ensuring effective safety programs, identifying accident trends, and providing accident prevention training. Manages facility-level training for asset protection, safety, claims, and receiving procedures, identifying and addressing gaps. Oversees claims and receiving operations, ensuring proper procedures for processing claims (damaged, defective, returned, liquidated items) and merchandise deliveries. Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, identifying goals, building accountability, and promoting continuous learning. Ensures compliance with company policies, values, ethics, and integrity, supporting the Open Door Policy and business processes.

Requirements

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• Acquisition of a current, state issued Certificate of Eligibility (if applicable)
• Successful completion of criminal background check and/or firearms authorized training (if applicable)
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation
• Leads and develops teams effectively
• Models and demonstrates exceptional customer service standards
• Provides supervision and development opportunities for hourly associates
• Controls the unexplained loss of merchandise and improves profitability
• Builds accountability for policies and procedures
• Measures adherence to loss prevention policies and procedures
• Trains managers and associates operational controls and processes in multiple stores
• Detects, deters, investigates, and resolves violations of company policies and criminal activities
• Monitors safety and risk controls within a facility
• Manages facility-level training and execution of asset protection safety and claims and receiving procedures
• Manages claims and receiving operations
• Coordinates completes and oversees job-related activities and assignments
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Tuition, books, and fees completely paid for by Walmart (through Live Better U program)
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree