(USA) Asset Protection Operations Coach

Wal-Mart Stores East•Crawfordsville, IN

1d•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing high-shrink merchandise. Leads and develops teams by teaching, training, and providing feedback. Models exceptional customer service, manages customer initiatives, and resolves issues. Provides supervision and development for associates through hiring, training, mentoring, and setting clear expectations. Controls unexplained merchandise loss and improves profitability by identifying and communicating goals, building accountability for policies, and measuring adherence to loss prevention procedures. Reviews inventory variances, conducts operational reviews, and identifies improvement opportunities. Trains managers and associates on operational controls and processes. Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, ensuring an effective safety program, identifying accident trends, and providing training on accident prevention. Manages facility-level training for asset protection, safety, claims, and receiving procedures, identifying gaps and developing training as needed. Oversees claims and receiving operations, ensuring proper procedures for processing claims (damaged, defective, returned, liquidated items) and merchandise deliveries. Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures, and supports company mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display setup, securing merchandise).
Leads and develops teams through teaching, training, feedback, and clear communication of expectations and business objectives.
Models and demonstrates exceptional customer service, manages customer initiatives, and resolves customer issues.
Provides supervision and development for associates (hiring, training, mentoring, assigning duties, recognition).
Controls unexplained merchandise loss and improves profitability by identifying goals, building accountability for policies, and measuring adherence to loss prevention procedures.
Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony.
Monitors safety and risk controls, ensuring an effective safety program, identifying accident trends, and providing training on accident prevention.
Manages facility-level training for asset protection, safety, claims, and receiving procedures.
Oversees claims and receiving operations, ensuring proper procedures for processing claims and merchandise deliveries.
Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, identifying goals, and building accountability.
Ensures compliance with company policies and procedures, and supports company mission, values, and standards of ethics and integrity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Tuition, books, and fees completely paid for by Walmart for Live Better U education benefit program (eligibility requirements apply)
Performance-based bonus awards