1325 Asset Protection Operations Coach

Walmart•Tucson, AZ

7d•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, merchandise rotation, display setup, and securing high-shrink merchandise. Leads and develops teams by teaching, training, and providing feedback. Communicates and collaborates with associates on operations, business initiatives, and merchandising. Introduces and leads company change efforts, providing clear expectations and guidance. Models exceptional customer service, manages customer initiatives, and resolves customer issues. Provides supervision and development for associates through hiring, training, and mentoring. Assigns duties, sets expectations, recognizes associates, and ensures awareness and development of qualified associates. Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals. Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances. Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to correct inventory controls. Influences the implementation of control corrections and trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities. Conducts investigations, gathers evidence, takes statements, writes case reports, and provides courtroom testimony. Monitors safety and risk controls, ensures an effective safety program, supervises safety team members, and identifies accident trends to implement solutions. Observes workplace practices, provides training on accident prevention, and communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in expectations versus training, determines training needs, and develops and delivers training. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Provides direction for claims or receiving issues and maintains necessary documentation and reporting. Coordinates and completes job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance on executing business processes and practices.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation.
Leads and develops teams effectively.
Models and demonstrates exceptional customer service standards.
Provides supervision and development opportunities for hourly associates.
Controls the unexplained loss of merchandise and improves profitability.
Measures adherence to loss prevention policies and procedures.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Monitors safety and risk controls within a facility.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures.
Manages claims and receiving operations.
Coordinates, completes, and oversees job-related activities and assignments.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.