(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, and display setup. Secures fragile and high-shrink merchandise. Leads and develops teams through teaching, training, and feedback. Models exceptional customer service, manages customer initiatives, and resolves issues. Provides supervision and development for associates, including hiring, training, and mentoring. Controls unexplained merchandise loss and improves profitability by setting goals, building accountability for policies, and measuring adherence. Reviews inventory variances, conducts operational reviews, and identifies improvement opportunities. Trains managers and associates on operational controls and processes. Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, ensuring effective safety programs, identifying accident trends, and providing accident prevention training. Manages facility-level training for asset protection, safety, claims, and receiving procedures, identifying and addressing gaps. Oversees claims and receiving operations, ensuring proper procedures for processing claims (damaged, defective, returned, liquidated items) and merchandise deliveries. Coordinates job-related activities by developing stakeholder relationships, supporting initiatives, identifying goals, building accountability, and promoting continuous learning. Ensures compliance with company policies, values, ethics, and integrity, supporting the Open Door Policy and business processes.
Requirements
- Completion of 2 years of college.
- Option 2: 1 year’s experience as a supervisor in a multi-department environment.
- Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
- Option 4: 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
- If applicable, acquisition of a current, state issued Certificate of Eligibility.
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays).
- Secures fragile and high-shrink merchandise.
- Leads and develops teams through teaching, training, feedback, and clear communication.
- Models and demonstrates exceptional customer service, manages customer initiatives, and resolves issues.
- Provides supervision and development for associates (hiring, training, mentoring, assigning duties, setting expectations, recognition).
- Controls unexplained merchandise loss and improves profitability by setting goals, building accountability, and measuring adherence to policies.
- Reviews inventory variances, conducts operational reviews, and identifies improvement opportunities.
- Trains managers and associates on operational controls and processes.
- Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony.
- Monitors safety and risk controls, ensuring effective safety programs, identifying accident trends, and providing accident prevention training.
- Manages facility-level training for asset protection, safety, claims, and receiving procedures.
- Oversees claims and receiving operations, ensuring proper procedures for processing claims and merchandise deliveries.
- Ensures compliance with company policies, values, ethics, and integrity.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Tuition, books, and fees completely paid for by Walmart (through Live Better U)
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
