(USA) Asset Protection Operations Coach
About The Position
This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink merchandise. The role requires modeling exceptional customer service, managing customer issues, and developing action plans for improvement. Additionally, it focuses on controlling merchandise loss, improving profitability by identifying and communicating performance goals, and ensuring adherence to loss prevention policies and procedures. The position involves investigating violations of company policies and criminal activities, gathering evidence, and potentially testifying in court. It also monitors safety and risk controls, ensuring an effective safety program, identifying accident trends, and providing training on accident prevention. The role manages facility-level training for asset protection, safety, claims, and receiving procedures, ensuring proper policies are followed and claims are processed timely. Finally, it involves coordinating job-related activities, maintaining stakeholder relationships, and ensuring compliance with company policies, values, and ethics.
Requirements
- Completion of 2 years of college.
- 1 year’s experience as a supervisor in a multi-department environment.
- 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
- 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
- If applicable, acquisition of a current, state-issued Certificate of Eligibility.
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
- Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating business initiatives, introducing change efforts, and providing clear expectations.
- Models and demonstrates exceptional customer service, manages customer initiatives, resolves issues, and develops action plans for improvement.
- Provides supervision and development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and recruiting qualified staff.
- Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
- Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews inventory variances, conducts operational reviews, and identifies improvement opportunities.
- Trains managers and associates on operational controls and processes in multiple stores.
- Detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony.
- Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing accident prevention training.
- Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
- Ensures timely processing of claims (damaged, defective, returned, liquidated items) and merchandise deliveries.
- Coordinates and oversees job-related activities and assignments by developing relationships, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
