(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, merchandise rotation, product displays, and securing high-shrink merchandise. Leads and develops teams through teaching, training, and active listening. Tours stores, provides feedback, and communicates operational information. Introduces and leads company change efforts, providing clear expectations and guidance. Models exceptional customer service, manages customer initiatives, and resolves customer issues. Provides supervision and development for associates through hiring, training, mentoring, assigning duties, and setting clear expectations. Builds accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews inventory variances, conducts operational reviews, and identifies improvement opportunities. Communicates with managers and associates to implement corrections. Trains managers and associates on operational controls and processes. Investigates violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing accident prevention training. Manages facility-level training for asset protection, safety, claims, and receiving procedures. Identifies training needs and develops and delivers training as needed. Manages claims and receiving operations, ensuring proper policies and procedures are followed and timely processing of claims and merchandise deliveries. Coordinates job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and promoting continuous learning. Ensures compliance with company policies and procedures and supports company values and ethics.
Requirements
- Completion of 2 years of college
- 1 year’s experience as a supervisor in a multi-department environment
- 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment
- 2 years’ experience in asset protection or related area
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing)
- If applicable, acquisition of a current, state issued Certificate of Eligibility
- If applicable, successful completion of criminal background check and/or firearms authorized training
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.)
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation
- Leads and develops teams effectively
- Models and demonstrates exceptional customer service standards
- Provides supervision and development opportunities for hourly associates
- Controls the unexplained loss of merchandise and improves profitability
- Measures adherence to loss prevention policies and procedures
- Trains managers and associates operational controls and processes in multiple stores
- Detects, deters, investigates, and resolves violations of company policies and criminal activities
- Monitors safety and risk controls within a facility
- Manages facility-level training and execution of asset protection safety and claims and receiving procedures
- Manages claims and receiving operations
- Coordinates, completes, and oversees job-related activities and assignments
- Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees are completely paid for by Walmart (through Live Better U)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
