(USA) Asset Protection Operations Coach

Walmart • Medford, OR

26d • $65,000 - $100,000 • Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink merchandise. The position requires modeling exceptional customer service, managing customer issues, and developing action plans for improvement. It also involves supervising and developing hourly associates, controlling merchandise loss, and improving profitability by identifying and communicating performance goals. The role includes investigating policy violations and criminal activities, monitoring safety and risk controls, and managing facility-level training for asset protection, safety, claims, and receiving procedures. It also requires managing claims and receiving operations, ensuring proper policies and procedures are followed, and coordinating job-related activities and assignments. The role emphasizes compliance with company policies and procedures, upholding company values, and promoting a culture of belonging and continuous improvement. Associates are expected to act with integrity, serve customers by putting them first, and strive for excellence by displaying curiosity, taking calculated risks, and driving continuous improvements.

Requirements

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi-department environment.
• Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
• Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating business initiatives, introducing change efforts, and providing clear expectations.
• Models and demonstrates exceptional customer service, manages customer initiatives, resolves issues, and develops action plans for improvement.
• Provides supervision and development for hourly associates (hiring, training, mentoring, assigning duties, setting expectations, recognition, communication, recruiting).
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals.
• Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews inventory variances, conducts operational reviews, and identifies improvement opportunities.
• Communicates and works with managers and associates to determine corrections needed for inventory controls.
• Influences the implementation and execution of control corrections.
• Trains managers and associates on operational controls and processes in multiple stores.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities.
• Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides court testimony.
• Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and implementing solutions.
• Observes workplace practices and provides training on accident prevention techniques.
• Communicates plans to minimize accidents and oversees safety reviews.
• Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
• Reviews the application of policies, procedures, and compliance guidelines.
• Identifies gaps in expectations versus training and determines training needs.
• Develops and delivers training as needed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed.
• Ensures timely processing of claims (damaged, defective, returned, liquidated items) and merchandise deliveries.
• Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
• Coordinates and completes job-related activities and assignments by developing relationships, supporting plans, identifying goals, building accountability, measuring progress, identifying improvement opportunities, and demonstrating adaptability.
• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance.
• Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
• Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence.
• Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
• Maintains and promotes high standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers how, where, and when customers shop, and applies EDLP and EDLC business models.
• Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
• Displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
• Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree