Asset Protection Operations Coach

Walmart•Valdosta, GA

10d•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness. Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays. Secures fragile and high-shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates. Tours stores and provides feedback through 'Tour to Teach'. Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, ensuring customer needs are resolved, and developing action plans for improvement. Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and ensuring awareness and recruitment of qualified associates. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals. Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews inventory variances, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls. Influences the implementation and execution of control corrections and trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other illegal activities. Gathers evidence, takes statements, writes case reports, and provides courtroom testimony. Partners with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and developing/implementing solutions to prevent accidents. Observes workplace practices and provides training on accident prevention. Communicates plans to minimize accidents, oversees safety reviews, and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing policy application, compliance guidelines, identifying gaps, determining training needs, and developing/delivering training. Manages claims and receiving operations by ensuring proper policies and procedures are followed and coordinating the timely processing of claims and merchandise deliveries. Coordinates and completes job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance. Promotes a culture of respect, integrity, and customer focus.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (pricing, signing, inventory levels, cleanliness, stocking, rotation, displays, securing merchandise).
Leads and develops teams through teaching, training, active listening, store tours, and feedback.
Communicates and collaborates with associates on store operations, business initiatives, and company direction.
Models and demonstrates exceptional customer service standards.
Provides supervision and development opportunities for associates (hiring, training, mentoring, setting expectations, recognition).
Controls unexplained loss of merchandise and improves profitability.
Builds accountability for policies and procedures and measures adherence to loss prevention.
Conducts operational reviews, audits, and identifies improvement opportunities.
Trains managers and associates on operational controls and processes.
Investigates violations of company policies and criminal activities.
Monitors safety and risk controls within a facility.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Ensures proper policies and procedures are followed in claims and receiving operations.
Coordinates and completes job-related activities and assignments.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)