(USA) Asset Protection Operations Coach

Walmart•Potsdam, NY

20d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and providing exceptional customer service. The role involves overseeing stocking, merchandise displays, and securing high-shrink merchandise. It also focuses on supervising and developing associates through hiring, training, and mentoring. A key responsibility is controlling unexplained merchandise loss and improving profitability by identifying and addressing performance goals and objectives. The role also involves investigating violations of company policies and criminal activities, monitoring safety and risk controls, and managing facility-level training for asset protection, safety, claims, and receiving procedures. The position requires managing claims and receiving operations, ensuring proper policies and procedures are followed, and coordinating job-related activities and assignments. It emphasizes compliance with company policies and procedures, upholding company values, and promoting a culture of integrity and belonging. The role also involves serving customers by delivering results, making data-driven decisions, and striving for excellence through continuous improvement and adoption of new technologies.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating, and collaborating on operations, initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
Manages and supports customer service initiatives (e.g., store of the community, community outreach).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership.
Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and communicating expectations consistently.
Ensures awareness and recruits/develops qualified associates to meet staffing needs and achieve company growth potential.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures.
Measures adherence to loss prevention policies and procedures.
Reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls.
Influences the implementation and execution of control corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides court testimony.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place.
Supervises safety team members, identifies accident trends, and develops/implements solutions to prevent accidents.
Observes workplace practices and provides training to associates on accident prevention techniques.
Communicates plans to minimize accidents and oversees safety reviews.
Implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Reviews the application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials, operational controls).
Identifies gaps in expectations versus training and determines training needs.
Develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed.
Ensures timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries).
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, builds accountability, and measures progress.
Identifies and addresses improvement opportunities and demonstrates adaptability.
Promotes continuous learning.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy.
Provides direction and guidance on applying values in executing business processes and practices.
Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
Creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models Walmart values to support and foster the company culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop.
Applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
Makes decisions based on data, insights, and analysis.
Balances short and long-term priorities.
Considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn.
Takes calculated risks, demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements.
Adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees completely paid for by Walmart for Live Better U programs