Asset Protection Agent

WinCo Foods•Stockton, CA

About The Position

Responsible for asset protection activities related to detecting, apprehending, and processing shoplifters. The Asset Protection Agent sets an example of employee ownership through sound business decisions that control loss and help protect company profits. The role assists store management in maintaining a safe environment for customers, vendors, and employees, and uses professional presence and de-escalation to address situations in the store. The position also assists internal Asset Protection staff with investigations and performs related work. The role works in a fast-paced retail environment and may involve a 24/7 operation, 10–12-hour shifts, and daily travel within a defined geographic area to assigned locations. The position requires sitting for extended periods, developing proficiency with company CCTV equipment, locks, and door hardware, and wearing provided protective equipment such as gloves and protective vests. Pay is listed at USD $21.57–$29.31 per hour.

Requirements

High school diploma or equivalent.
Recognize the required criteria for determining what constitutes shoplifting.
Demonstrate sound judgment when responding to difficult situations or individuals.
Demonstrate excellent verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo CCTV equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately with confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.
Travel daily within a defined geographic area to assigned locations.
Be at least 18 years old.

Responsibilities

Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Help safely resolve concerning situations in the store through verbal de-escalation and professional presence.
Prepare and submit reports concerning investigations and Asset Protection matters.
Research and archive general liability incidents using CCTV.
Participate in internal company investigations.
Testify at legal and court proceedings on behalf of the company.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining asset protection and safety programs.
Conduct asset protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote asset protection and safety awareness in the store.
Provide Asset Protection training to store staff.
Maintain the asset protection office and equipment to established standards.
Identify, troubleshoot, and report issues with CCTV equipment.
Perform other duties as assigned or needed.