Full Time - Asset Protection Agent - Day

Lowe's Home Centers•Spokane, WA

About The Position

The Asset Protection Agent helps protect the store, its associates, and customers by deterring and investigating theft, fraud, and policy violations. The role partners with store and asset protection leaders to identify theft trends, develop action plans, promote awareness, and support customer service programs. The agent monitors store areas and security systems, maintains case documentation, conducts investigations and external theft apprehensions, and supports law enforcement and court proceedings. The role also validates security measures, responds to alarms and potentially violent situations, and contributes to reducing shrink and operational risk. Additional duties may be assigned in support of business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

Associate degree in Psychology, Criminal Justice, Business, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting at least one retail investigation.
Experience using physical security systems such as CCTV and EAS.
Experience investigating organized crime and asset protection matters.
National certified training program, such as Wicklander-Zuwalski or Reed training.
Professional accreditation such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Monitor entrances, exits, and high-risk areas to maintain a safe, clean, and secure store environment.
Use surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures, including locks, gates, and alarms, and respond to EAS and emergency exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations while ensuring safety and composure.
Perform additional duties and responsibilities as assigned in support of business needs.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.